Guest service agent

Job in Olds, Red Deer, Alberta, Canada

Listing for: The Olds Hotel

Full Time position
Listed on 2026-02-13

Job specializations:

Customer Service/HelpDesk
Customer Service Rep, Bilingual

Location: Olds

Education:

Secondary (high) school graduation certificate
Experience:

Will train
Hotel, motel, resort
Investigate complaints and claims
Register arriving guests and assign rooms
Resolve complaints and claims
Take, cancel and change room reservations
Provide information on hotel facilities and services
Provide general information about points of interest in the area
Process guests' departures, calculate charges and receive payments
Balance cash and complete balance sheets, cash reports and related forms
Maintain an inventory of vacancies, reservations and room assignments
Follow emergency and safety procedures
Clerical duties (i.e. faxing, filing, photocopying)
Answer telephone and relay telephone calls and messages
Assist clients/guests with special needs
Contact customers to deliver requested wakeup calls
Perform light housekeeping and cleaning duties
Provide customer service
Attention to detail
Fast-paced environment
Standing for extended periods
Work under pressure
Client focus
Dependability
Efficient interpersonal skills
Excellent written communication
Flexibility
Judgement
Organized
Reliability
Team player
Resourcefulness
Early morning
Evening
Shift
Flexible hours
Morning
Night
To be determined
Day
Weekend
Work Term:

Permanent
Work Language:

English
Hours:

30 to 40 hours per week

Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
View / Apply for Jobs
Matching My Jurisdiction


Increase/decrease your Search Radius (miles)



Job Posting Language