Guest Experience Leader

Guest Experience Leader

This role focuses on creating a memorable experience for every guest by anticipating their needs, delivering service excellence, and inspiring the team to maintain high standards.

• Access to education and skills development opportunities
• A total rewards package that includes discounts, incentives, and recognition perks
• Flexible schedule that suits your needs
• A safe, respectful and inclusive workplace
• Authentic workplace welcoming people of every age, background, and culture

• Showcase passion for people by anticipating guest needs and providing surprise and delight.
• Inspire, support and guide the team to deliver a guest experience beyond the usual.
• Connect with guests and answer their questions, making them feel valued at all touchpoints.
• Model calm and fairness when handling guest experiences and diverse situations.
• Help make McDonald’s more than just great food – create an experience that delights and builds strong relationships with guests.

Previous experience in food service or retail such as barista, server, cashier, or customer sales representative is helpful and appreciated. More important, you are trustworthy, enjoy details, and believe quality keeps guests coming back. Service is about making a connection: a smile, an extra hand, or an empathetic nod can change someone's day. You are a people person through and through.

McDonald’s Canada and Owner/Operators are committed to a diverse and inclusive workplace for all. Our workplaces have a long-standing policy of providing fair, equitable, and accessible opportunities for all employees and prospective employees. Accommodations during the application process are available upon request.