Customer Experience Lead in Innisfail

Position: Customer Experience Lead Role in Innisfail
Location: Innisfail

Shape exceptional customer journeys at Scotiabank as a Customer Experience Lead in Innisfail, Alberta. Lead retail teams to prioritize customer needs and achieve their financial goals.

In this role, you will direct Customer Experience Associates, fostering an environment of excellence in service delivery. You'll handle escalations as the Officer in Charge while identifying opportunities to enhance overall branch performance. Your contributions will also involve assisting with new policy implementations that promote customer satisfaction and operational efficiency.

Key Responsibilities:

• Lead a team of Customer Experience Associates effectively

• Cultivate relationships to drive superior customer service

• Manage branch emergencies and escalations as required

• Identify and implement customer experience improvements

• Assist in change management for new policies

Requirements:

• Proven leadership and coaching experience

• Strong proficiency in customer service

• Prior team management experience is beneficial

• Excellent communication and interpersonal skills

• Technical skills with digital banking solutions

Utilize your leadership and customer service expertise to excel at Scotiabank.
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