Customer Service Representative

Position: Customer Service Representative at TD
Deliver exceptional service as a Customer Service Representative with TD in Markham, Ontario. Utilize your knowledge of TD’s products while solving customer inquiries and enhancing their experience.

This role is central to TD's Contact Centre team, focusing on personal and commercial banking. You will leverage your communication skills in English and Cantonese or Mandarin to provide support, resolve issues promptly, and ensure customer satisfaction. Continued training is part of your progression, ensuring you stay adept at meeting performance objectives and regulatory compliance.

Key Responsibilities:

• Deliver outstanding customer service and support

• Resolve customer inquiries at the first contact

• Meet performance objectives and compliance regulations

• Participate in ongoing training and skill development

• Work independently in a secure, remote workspace

Requirements:

• High School Diploma or equivalent

• Proficiency in English and Cantonese or Mandarin

• Strong communication and multitasking skills

• Digital literacy across various devices

• Ability to manage sensitive customer information

Bring your problem-solving skills and passion for customer service to TD's team in Markham.
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