Lead Customer Operations

Position: Lead Customer Operations at Indigo
Shape the future of customer service as the Customer Operations Leader s role focuses on enhancing store operations and building high-performing teams through effective coaching.

As a Customer Operations Leader, you'll ensure a seamless omni experience for customers while setting sales targets. You will drive team performance and encourage a culture of learning and flexibility, supporting new technologies and community initiatives to enrich customer engagement.

Key Responsibilities:

• Coach Customer Experience Representatives on service standards

• Advocate for intuitive customer decision-making

• Lead operational activities to boost sales and profitability

• Facilitate technology adoption and training

• Ensure compliance with health and safety practices

Requirements:

• 1-2 years of experience in operations or customer service

• Proven team leadership and development skills

• Understanding of health and safety standards in retail

• Strong organizational and strategic planning abilities

• Fluency in both French and English for roles in Québec

Enhance operations and customer engagement while championing Indigo's values.
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