Customer Experience Leader at Indigo

Excel in your career as the Customer Experience Leader ’ll coach teams, manage omni processes, and contribute to a high-quality customer journey.

In this crucial role, you will lead customer-focused initiatives, including coaching CERs and refining inventory processes. Your contributions will enhance overall customer satisfaction, while your leadership will strengthen team dynamics and encourage proactive engagement. You will play a key role in implementing and supporting innovative solutions that meet customer needs.

Key Responsibilities:

• Mentor Customer Experience Representatives on service protocols

• Implement strategies for sales and performance targets

• Place customer needs at the core of all decisions

• Identify operational improvements for better service

• Support new tech implementations and training

Requirements:

• 1-2 years of related experience in customer service

• Leadership experience in a previous role

• Understanding of applicable health and safety regulations

• Strong agility in priority planning and execution

• Bilingual skills required in Quebec

Enhance customer satisfaction and operational excellence while cultivating an inspiring team culture at Indigo.
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