Customer Service Manager

Position: Wesco Customer Service Manager Role
Lead customer service excellence as Associate Manager at Wesco, focusing on operational efficiencies and team management. Ensure fulfillment and service standards are met consistently.

In this key role at Wesco, you'll manage the customer service department to ensure operational success and adherence to strategic policies. Your leadership will foster a proactive team culture while enhancing customer satisfaction through effective problem-solving and process improvements. You will also represent management with professionalism to both internal and external stakeholders.

Key Responsibilities:

• Oversee daily customer service and order management tasks

• Ensure service and productivity goals are achieved

• Mentor a team and monitor compliance with policies

• Analyze customer interactions for enhanced service

• Support corporate initiatives to improve efficiency

Requirements:

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Required:

High School Diploma;
Bachelor’s preferred

• 4 years in customer service required; 2 years in management

• Strong knowledge of order processes as a Buyer

• Proven analytical and communication abilities

• Ability to travel up to 25%

Your leadership can significantly impact customer loyalty and service at Wesco.
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