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Job Description & How to Apply Below
Under the guidance of the Front Office Manager, you will manage guest appointments and assist with billing inquiries. This role demands a flexible and adaptable approach, with training opportunities in Front Desk operations and Night Audit processes. Candidates should have a strong customer service background, particularly in reservations or front desk roles.
Key Responsibilities:
• Handle guest inquiries over the phone and via email
• Assist guests with special requests and bookings
• Communicate with accounting regarding billing inquiries
• Develop expertise in reservation and PMS systems
• Maintain database and produce statistical reports
Requirements:
• Minimum Grade 12 or GED equivalent
• 1 to 2 years of customer service experience
• Strong conflict resolution and communication skills
• Ability to work in a dynamic, fast-paced environment
• Clear criminal record check required
Bring your customer service skills to Red Deer Resort and create memorable experiences for our guests.
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