Student Connect Centre Advisor - Program Liaison

Position Information

Position Title

Position Summary

Are you passionate about helping students succeed? Are you looking for a place in the post-secondary field? The Student Connect Centre is seeking a Program Liaison Advisor to join their team.
The Student Connect Centre Advisor, Program Liaison supports and manages client relationships with prospective, new, and current students by delivering advising services; implementing strategic enrolment goals and plans; representing assigned School and academic programs, and marketing and promoting information about Red Deer Polytechnic ( RDP ) programs and services including student support and work integrated learning opportunities. The position is part of a collaborative team that builds and improves the processes attracting learners to RDP supporting them to make informed decisions with the aim of becoming self-directed as they plan their pathway from education to career.
Using a learner-centered approach this position will retain prospective, new, and continuing students through advising ensuring they have the appropriate supports, training, and information to successfully achieve their educational goals. The role requires the ability to solve complex problems, make recommendations, and offer solutions to support strategic enrolment management targets for assigned programs and schools while exercising independent judgment and maintaining confidentiality.

This position requires a high degree of flexibility, creativity, initiative, and collaboration.

• Deliver academic program advising to current and prospective students as the primary advisor for assigned school.
• Educate students about career and academic planning providing accurate academic program planning information based on the student’s identified pathway.
• Provide accurate information to prospective and current students related to transfer credit, pathways, and prior learning assessment.
• Assist students with application, admission, and registration processes.

• Recognize that a student is in crisis, even if the student is not forthcoming regarding the full nature of their situation.
• Advise students on the application process for a food bank referral, emergency loan, and/or emergency bursary.
• Issue emergency refunds and book loans.
• Refer students to services at RDP and in the external community.
• Refer students to financial wellness services at RDP and in the external community.
• Assist students to budget their resources.

• Screen students and refer them to the award opportunities they may be eligible to receive.
• Guide students through the application processes for RDP and government awards.

• Screen students and refer them to the appropriate type of funding for their unique situation.
• Guide students through the application process for all types of funding.

• Respond to inquiries made in person, by phone, email or mail within established standards.
• Inform Associate Registrar, Learner Services of emerging issues as necessary.
• Review and provide information to the SCC Advisor – Marketing and Communications to ensure currency of all information resources.
• Maintain knowledge of RDP policies and procedures contributing recommendations to policy and procedure revisions.
• Collect and record prospective and current student information ensuring compliance with FOIPP and CASL requirements using Banner, Grad Tracker, and Client Relationship information systems.
• Support the delivery of training to students (Financial Literacy, Advising Tutorial, Grad Tracker)
• Provide coverage in the absence of sec Advisors.
• Support events and initiatives including Campus tours, Open House, and Convocation.
• Market and promote all programs/courses including work integrated learning and co-curricular opportunities.

Additional responsibilities as outlined in job description.

• Four (4) year undergraduate degree, or three (3) year undergraduate degree plus one full additional year of University in a related program representing four years of study or equivalent in any academic discipline area.
• Driver’s License and clean driver’s abstract.
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