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Job Description & How to Apply Below
- Free uniforms
- Paid time off
- Training & development
- Bonus based on performance
- Employee discounts
Kid Strong
Part-Time
About Kid Strong
Kid Strong is a child development and fitness program designed to help parents build stronger, smarter, high-character kids.
At Kid Strong, the experience we create for families begins before a child ever steps onto the coaching floor. Our Lobby Coach plays an important role in making every child, parent/caregiver and guest feel welcomed, recognized and excited to be part of our community.
The Role
The Receptionist / Lobby Coach is the host of the Kid Strong lobby and an important part of our member experience team.
This is much more than a traditional front-desk position.
You will be one of the first people families see when they arrive and one of the last people they interact with before leaving. You will help create a warm, organized and energetic environment, build relationships with our members, welcome new families, support our Amazing Trial Experience, and make sure important front-of-house administrative details are taken care of.
The right person for this role genuinely enjoys people, notices the little things and understands that exceptional customer service is about making people feel seen, welcomed and valued.
What You’ll Do
Create an Exceptional Member Experience
- Warmly greet children and parents/caregivers as they arrive.
- Learn and use children’s names whenever possible.
- Create a welcoming, positive and professional lobby environment.
- Build genuine relationships with our members and families.
- Help children and caregivers feel comfortable and connected when they enter the centre.
- Answer routine questions and help families find the information or support they need.
- Recognize opportunities to celebrate children and strengthen the family’s connection to Kid Strong.
- Help ensure the experience from arrival through departure reflects Kid Strong’s standards and values.
Our trial families are experiencing Kid Strong for the first time, and the Lobby Coach plays an important role in making that experience exceptional.
You will:
- Review upcoming trials and prepare before families arrive.
- Ensure starter kits and required trial materials are ready.
- Personally welcome trial children and their parents/caregivers.
- Help families understand what to expect during their visit.
- Deliver the Kid Strong Amazing Trial Experience consistently.
- Build rapport with prospective members and answer questions about the Kid Strong experience.
- Communicate with Coaches and centre leadership so trial families receive a seamless experience.
- Support families through the enrollment process.
- Complete required trial documentation and follow-up.
- Contribute to trial conversion and membership growth while keeping the experience warm, authentic and family-focused.
- Complete required administrative tasks before classes whenever possible.
- Complete outstanding administrative work following the final class when necessary.
- Review class and trial schedules and help ensure the centre is prepared for arriving families.
- Maintain accurate member and trial information.
- Assist with routine member communication and front-desk administration.
- Keep the lobby and front-desk area organized, professional and ready for families.
- Identify member questions, concerns or follow-up needs and ensure they reach the appropriate person.
- Handle member and child information professionally and confidentially.
- Communicate proactively with Coaches, Lead Coaches and centre leadership.
- Share information that may help Coaches better support a child or family.
- Help create smooth transitions between the lobby and coaching floor.
- Pitch in during busy periods and support the overall success of the centre.
- Contribute to a positive, respectful and collaborative workplace.
- Be dependable, prepared and ready to contribute at the beginning of each shift.
- Receive coaching and feedback positively and apply it to your work.
- Follow Kid Strong policies, procedures and safety expectations.
- Genuinely enjoy interacting with…
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