Ticketing Services & Entertainment Coordinator

Ignite a meaningful career at Westerner Park,where boundless opportunities, professional growth, and personal fulfillment await.

Westerner Park is seeking a full-time
Ticketing Services & Entertainment Coordinator
to join our dynamic team.

The Ticketing Services & Entertainment Coordinator is responsible for supporting Box Office operations and providing in-person support during ticketed events. The Coordinator ensures efficient ticketing processes, exceptional customer service, andaccurateevent builds, whilemaintainingstrong communication within the Ticketing & Entertainment department and collaborating with other departments to support cohesive and successful event operations. This position requires a high degree of scheduling flexibility, with regular evening and weekend shifts to support event and operational needs.

• Manage the full-cycle process for ticket builds using the Paciolanplatform, including event creation, pricing, scaling, holds, configurations, and testing prior to on-sale.

• Use advanced
  
  Paciolantools and system settings to ensureaccurateevent builds, troubleshoot issues, andmaintainreliable ticketing operations.

• Maintain and updatee
  
  Venue website content, ensuring event pages are accurate, accessible, and visually consistent with brand standards.

• Manage the distribution and updating of promotional codes, discounts, pre-sale access, group sales, and special ticketing initiatives.

• Liaise with internal departments and external partners to confirm event requirements and ensure ticketing builds align with operational needs.

• Monitor ticket sales performance and provide sales reports as required.

• Support daily operations in the Box Office to ensure efficient and customer-focused service delivery.

• Provide guidance, coaching, and direction to Box Office staff as needed during operating hours.

• Process in-person and phone ticket sales whilemaintainingaccuracy and professionalism.

• Resolve customer service concerns and escalated issues using sound judgment andstrong communication skills.

• Complete end-of-shift reconciliation, including balancing cash, credit, and online transactions.

• Support the creation, management, and publishing of staff schedules for Box Office operations, event days, and seasonal requirements under the direction of the Assistant Manager.

• Assistin ensuring appropriate staffing levels based on event size, sales projections, and operational needs.

• Coordinate shift changes, replacements, and temporary staffing adjustments as needed.

• Maintain staff availability records, time-off requests, and scheduling constraints to support fair and efficient scheduling practices.

• Communicate schedule updates and changes to staff and supervisors in a timely manner.

• Support onboarding, training coordination, and shift-readiness for new ticketing personnel.

• Provide in-person support for Rebel Hockey season games and other major events requiring ticketing presence.

• Serve as the on-site ticketing contact for promoters, event organizers, and internal event operations staff.

• Troubleshoot ticketing or scanning issues during events to ensure smooth entry operations.

• Monitor ticketing trends during events and report attendance and gate summaries as required.

• Prepare event-related paperwork, reports, and documentation for internal use.

• Maintain organized records of ticket builds, event contracts, pricing approvals, and communication logs.

• Assist with system maintenance, testing, and updates in the Paciolanenvironment.

• Support department communication by drafting notices, updates, and operational instructions for staff.

• Contribute to continuous improvement efforts byidentifyingworkflow efficiencies and updating procedures when necessary.

This role is expected to adapt to organizational needs and may take onadditionalduties or responsibilities as required.

• Competitive compensation packages

• Comprehensive benefit packages encompassing life, health, dental, and disability insurance. Extended benefits also include an RRSP matching program.

• Recharge your batteries with ample paid time off and annual vacation, ensuring you have the time to explore and recharge.

• Contribute to a non-profit agricultural…