Customer Experience Associate

Serve TD customers in Red Deer through accurate financial transactions and clear banking advice. This is a 15-hour customer service opportunity.

As a Customer Experience Associate with TD Canada Trust, you will support Personal and Commercial Banking customers at the branch. You will understand customer needs, recommend suitable banking solutions, and provide positive experiences. The work includes deposits, withdrawals, bill payments, and customer concern resolution.

• Process deposits, withdrawals, and bill payments accurately
• Determine customer needs and recommend suitable banking solutions
• Resolve concerns using standard procedures and escalate exceptions
• Promote banking solutions while completing processes promptly
• Connect personally with customers about banking processes

• High School diploma and/or one year relevant experience
• Undergraduate degree or equivalent is an asset
• Strong administration, organization, planning, and time management skills
• Hands-on knowledge of Word, Excel, Outlook, and internet
• Accurate, detail-oriented communication and initiative

Bring customer experience, transaction accuracy, and banking advice skills to TD Canada Trust customers in Red Deer.