Regulatory Compliance Investigator

Job Title

Regulatory Compliance Investigator

Edmonton and/or Red Deer

36.25 hours per week (full‑time)

Temporary, until March 2028

• Investigation and Case Management
  • Conduct timely, thorough, impartial, and evidence‑based investigations under the Rural Utilities Act and Gas Distribution Act.
  • Plan and execute investigations by interviewing complainants, employees, board members, and other relevant parties; gather, secure, and preserve evidence; and review complex records and documentation.
  • Analyze evidence, legislation, and policy to prepare detailed, well‑reasoned investigative reports that inform decisions by the Chief Officer and Director of Rural Utilities.
  • Manage a high‑volume caseload of complex investigations, prioritizing work to meet service standards and legislated timelines.
  • Act as Lead Investigator on complex or multi‑investigator files, providing direction and oversight to ensure quality and consistency.
  • Work with investigators or officers in other ministries or with third‑party contractors brought in to assist in conducting investigations.
• Professional Judgment and Legislative Interpretation
  • Apply advanced investigative thinking, evaluative analysis, and sound judgment when addressing sensitive and high‑risk complaints.
  • Interpret and apply applicable legislation, regulations, standards, and policies governing rural cooperative associations and low‑pressure gas distributors.
  • Exercise discretion and professionalism when dealing with confidential, contentious, or emotionally charged matters involving multiple perspectives.
• Hearings, Reporting, and Decision Support
  • Prepare investigation documentation, briefing materials, and background information for managers and senior leadership.
  • Provide recommendations, reports, and presentations to Manager(s) of Rural Utilities.
  • Appear as a witness at hearings and legal proceedings, as required.
  • Ensure investigative findings are complete, defensible, and consistent to mitigate legal, reputational, and operational risks.
• Stakeholder Engagement and Communication
  • Liaise with a wide range of internal and external stakeholders, including complainants, rural utility associations, low‑pressure gas distributors, and external education and sector partners.
  • Respond to complainant inquiries professionally and in accordance with applicable legislation and regulatory standards.
  • Maintain constructive working relationships following inquiries or investigations to support ongoing oversight, education, and compliance.
  • Communicate complex investigative findings clearly and objectively to diverse audiences.
• Impact and Accountability
  • Play a critical role in maintaining public trust in oversight processes for rural utilities in Alberta.
  • Ensure investigations are conducted efficiently and effectively to avoid unnecessary delays, public criticism, or increased litigation risk.
  • Support accountability outcomes, including corrective actions, orders, or dissolution of associations, where warranted.
  • Act as the coordinator and contact for multi‑agency or contracted investigations and will be responsible for the oversight of rural utilities and gas distribution investigations.

• University graduation in public administration, business, sciences, education, social sciences, legal studies or a related field, plus 4 years of progressively responsible related experience.
• Policy research and analysis experience.
• Experience conducting investigations and/or utility experience.
• Equivalency considered: 1 year of education for 1 year of experience, or 1 year of experience for 1 year of education.

• Understanding of government regulatory frameworks.
• Understanding of the Government of Alberta’s policy development cycle.
• Experience in project coordination and tracking.
• Experience engaging and facilitating discussions with a variety of stakeholders.
• Experience with utility cooperatives.

• Drive for Results:
  Investigating when issues arise and completing them in a timely and respectful manner with the required rigor and independence to manage case load and ensure this goal is met.
• Develop Self and Others:
  Remaining current in the field of investigations critical to the success of this position.
• Creative Problem Solving:
  Using investigation expertise, addressing a variety of inquiries and complaints on complex and politically sensitive issues, researching facts, understanding the issues involved, and proposing solutions that become part of the public record.
• Agility:
  Responding effectively to a variety of inquiries and maintaining objectivity regarding all investigative cases.