Case Management Counsellor

Posted Friday, February 6, 2026 at 9:00 AM

afull-time, Case Management Counsellor in Red Deer to join our Immigration team.

This is a temporary position.

As a Case Management Counsellor, you work directly with new immigrants and refugees supporting a smooth transition into life in Canada. You evaluate client needs and develop service plans. Through your career, you have developed strong interviewing and assessment skills, along with expert knowledge of community resources. As a strong collaborator, you develop partnerships with other service providers, clients and cultural communities to build on the strengths in newly arrived families.

You are a strong team member who can communicate well and collaborate with colleagues to ensure clients  needs are met.

You have the ability to adapt easily to changing conditions and work responsibilities and display a positive attitude. You help newcomers overcome barriers including access to Health Care, Health literacy, transportation to medical appointments and help them navigate the Health system. You will identify resources and will develop and establish a positive relationship with Health Care providers.

• Assess client’s needs and determine the types of services required.
• Develop a service plan according to the assessment; developing goals and setting a time line.
• Respond to the assessed needs by providing services or supported referrals for service to meet critical needs (e.g. shelter, food, finances, health, education, parenting, safety, language) as well as in accessing and navigating mainstream services if necessary, provide clients with practical information and cultural and social orientation to life in Canada; provide or obtain interpretation and translation support as needed.
• Conduct case management services to ensure that clients’ needs are met.
• Case management often requires direct and prolonged intervention and support with external service providers who are not attuned or trained in working with newcomers and their unique circumstances.
• Case management involves considerable time and effort advocating, mediating, educating and addressing systemic barriers to meeting newcomer needs.
• Case management aims to ensure a client builds on their strengths and reduces the likelihood that their challenges will become more complex.
• Establishing goals with the newcomer client.
• Jointly developing action plans with the newcomer client.
• Documenting crisis management situations, resulting activity and results.
• Tracking referrals to other community-based services and related follow-up.
• Advocating and assisting clients to navigate government support systems.
• Recording client notes, tracking efforts and progress.

• A Degree in Social Work/Human Services or equivalent
• In addition to English, you are required to be fluent in the Arabic language
• Minimum 2 years’ experience working with newcomers to Canada
• Certification as a Settlement Practitioner through AAISA is desired and expected within 3 years of date of hire
• A vehicle and valid class 5 driver s license – requirement to transport clients in your personal vehicle
• Clear and Current Drivers Abstract
• Proof of Vehicle Insurance showing $2 million liability coverage
• Child Intervention Record Check

• The compensation for this position begins at $29.1517 per hour and is based on qualifications and…