Part-Time Hospitality Aide

Taylor View Towers is a vibrant seniors’ living community innorth-central Red Deer, serving over 300 residents through a person-directed care model rooted in the Eden Alternative philosophy. Our mission is to providean enriching living experience by delivering compassionate care and fosteringmeaningful connections.

The Hospitality Aide plays a pivotal role in making the dining, social,housekeeping, and recreational experiences within our Community meaningful and purposeful.

Reports to:

Food Services Supervisor

Direct Reports: n/a

Internal Contacts:

Residents & Family Members, Employee Care Partners

External Contacts: n/a

• Conducts ongoing solicitation, surveys, and measurement of feedback.
  
  Implementation of Care Partner suggestions, interactive problem solving, and anannual evaluation
• Assists with daily life within the Community, as needed, such as serving meals, doing light housekeeping in the food service area, assisting Residents,supporting spontaneous activities, and leading Learning Circles
• Provides high-quality services for the Residents that are consistent withthe Well-Being Strategies
• Promotes involvement by Residents in meaningful activities
• Collaborates with the Community team to plan and participate in special celebrations and spontaneous events
• Engages in meaningful conversations with Residents and family members
• Collaborates with the team to facilitate the highest level of hospitality service for the Resident

• Prepares reports and checklists as required
• Plans, develops, and implements expansion in program services
• Monitors key measurable indicators of daily operations
• Reports and responds to concerns/issues as they relate to services withinthe Community

• Acts as a team builder, coach, mentor, active listener, facilitator,teacher, and an important resource to our Community
• Engages all Care Partners in all aspects of hospitality experiences,helping everyone become well-known to one another
• Participates in ongoing educational programs
• Attends and participates in Community Learning Circles, meetings andevents
• Maintains appropriate levels of certification (As required)

• Understands and participates in the Emergency Management Plan, Infection Control protocol, WHMIS, and Health & Safety Wellness Strategies
• Reports all health, safety or maintenance items as required
• Provides a safe and sanitary environment for all Care Partners and makes every effort to reduce safety hazards, accidents and injuries
• Identifies any health, safety or maintenance issues, and reports/documents as required

• Performs a variety of other projects and assignments as required

Grade 12 Diploma or recognized equivalent is required.

• Experience in hospitality, food service, or recreation is an asset

• Food Safe Certificate is an asset
• WHMIS

• Interpersonal Skills
• Customer Service
• Oral / Written Communication – must be able to read, write, and speak fluently in English.
• Teamwork
• Attention to detail and accuracy

• The ability to move freely about, lift, or push up to 50 lbs., and frequent stooping, kneeling, reaching, bending, and standing.
• Work in stressful and potentially emotionally charged situations.
• There is a potential for injury and exposure to blood, bodily fluids, and communicable diseases.

This position is expected to demonstrate commitment to Taylor View Towers Values.