Information Technology Analyst

About Red Deer:

Red Deer sits at the heart of Central Alberta along the QEII corridor, perfectly positioned between Calgary and Edmonton. With more than 100,000 residents and a regional reach of over 300,000, it’s a growing hub for business, services, and opportunity.

Here, big-city amenities meet small-city ease. Enjoy abundant parks and trails, vibrant arts and culture, excellent recreation and education, and a strong sense of community.

With easy access to lakes, outdoor adventures, and the mountains, plus a thriving economy and high quality of life, Red Deer is an inviting place to live, work, and grow.

The City of Red Deer is a dynamic municipal organization with a $480M operating budget, a $60M capital program, and a workforce of nearly 1,700 employees. It is focused on growing with purpose by attracting talented, community-minded people who want to make a difference.

Guided by the vision “Our City, One Voice,” Red Deer is building a thriving, inclusive, and connected community, with priorities centered on a vibrant economy, community wellbeing, and strong engagement.

At its core, the City values its people, embracing diverse perspectives and fostering a culture of collaboration, innovation, and shared success.

The City of Red Deer is currently recruiting for an Information Technology Analyst to fill a full-time permanent position. Under the direction of an Information Technology Supervisor or Coordinator, the Information Technology Analyst provides all levels of technical resolution to clients and operational solutions relating to hardware, software, network, voice, and related client technology. This position performs these main functions/duties:

• Supports client business units in their use of information technology and business systems.
• Technology Service Centre support for clients.
• Performs desk-side hardware and software troubleshooting as well as regular hardware refreshes.
• Performs information technology administration and other duties and responsibilities.

• Configuration, installation, and troubleshooting of desktop computers, mobile computers, operating systems and related client software.
• Manage and maintain endpoint security, including security patches, antivirus management, user permissions, and compliance with security standards.
• Configure, install, and support desktop computers, mobile devices, operating systems, printers, phones, and related client technologies.
• Deliver technical support through the Service Centre by handling service requests, troubleshooting issues, tracking incidents, and following escalation procedures.
• Research, evaluate, recommend, and implement new technology solutions, hardware, software, and system upgrades that improve operational efficiency and reduce costs.
• Providing daily operational support and maintenance to ensure a reliable hardware and software environment for all types of technical systems and business applications
• Specifying, evaluating, building and implementing technical systems, including new hardware and software solutions as well as upgrades to existing technical systems.
• Participate in or lead IT projects by contributing to project planning, resource estimation, documentation, vendor coordination, progress tracking, and implementation activities.
• Create, maintain, and update technical, procedural, and project documentation, training materials, inventory records, and statistical reports.
• Collaborate with clients, business units, vendors, and internal stakeholders to support business needs, provide technology guidance, ensure SLA compliance, and maintain effective IT service delivery.

• Must have a two-year technical computer diploma or equivalent combination of education and experience in an Information Technology Services environment.
• Must have three years’ experience in a comparable position:
  • Working in a medium to large sized networked environment
  • Using and troubleshooting modern Microsoft Windows operating systems.
  • Working with PC hardware and software systems (install, maintain, administer, and configure).
  • Performing routine…