Client Support Specialist

Position: Client Support Specialist at AbaData
Become a Client Support Specialist with Aba Data in Red Deer, AB, and engage with clients through various support channels. Deliver exceptional service and technical assistance to enhance client experience with our energy technology platform.

Aba Data is searching for a motivated specialist in a customer-facing role dedicated to onboarding and supporting clients. You'll be the first point of contact, utilizing deep product knowledge to resolve inquiries efficiently, while managing client devices and performing account maintenance tasks. Your proactive approach will be essential in fostering strong client relationships.

Key Responsibilities:

• Respond to client inquiries via email, phone, and chat

• Build product knowledge and provide accurate support

• Manage client devices and perform troubleshooting

• Conduct account maintenance tasks, including data entries

• Maintain detailed records of all client interactions

Requirements:

• Experience in a customer-facing role, preferably in SaaS

• Technical Diploma or Degree preferred

• Exceptional communication skills in English

• Strong interpersonal skills to build client relationships

• Familiarity with CRM tools like Hub Spot

Elevate client satisfaction and drive loyalty as a key support advocate at Aba Data in Red Deer.
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