Information Technology Analyst

Information Technology Analyst

Position Title:

Information Technology Analyst

Location:

City of Red Deer, Alberta
Type:
Full-time Regular

• Administer endpoint security, patch and vulnerability management, and mobile device administration across the City's endpoint estate.
• Supports client business units in their use of information technology and business systems.
• Performs desk‑side hardware and software troubleshooting as well as regular hardware refreshes.
• Performs information technology administration and other duties and responsibilities.
• Performs corporate endpoint management including endpoint patch management for cybersecurity compliance and currency (desktops, laptops, and mobile devices), vulnerability remediation, endpoint hardening, baseline configuration, and compliance reporting.
• Develops, documents, and maintains the City's endpoint management strategy and roadmap, including security management and lifecycle planning.
• Administers the City's Mobile Device Management (MDM) and Mobile Application Management (MAM) platforms, including device enrollment, compliance policies, conditional access, and application protection for corporate devices.
• Partners with the Security Operations Centre and Infrastructure teams on threat intelligence and proactive endpoint mitigation activities.
• Supports cybersecurity incident response activities on endpoints.
• Creates and maintains technical documentation, standards, and runbooks for endpoint operations.
• Supports and promotes the City's adoption of Microsoft 365 endpoint security technologies and integration strategies.
• Configures, installs, and supports desktop computers, mobile devices, operating systems, printers, phones, and related client technologies.
• Delivers technical support through the Service Centre by handling service requests, troubleshooting issues, tracking incidents, and following escalation procedures.
• Provides daily operational support and maintenance to ensure a reliable hardware and software environment for all types of technical systems and business applications.
• Participates in or leads IT projects by contributing to project planning, resource estimation, documentation, vendor coordination, progress tracking, and implementation activities.
• Creates, maintains, and updates technical, procedural, and project documentation, training materials, inventory records, and statistical reports.
• Collaborates with clients, business units, vendors, and internal stakeholders to support business needs, provide technology guidance, ensure SLA compliance, and maintain effective IT service delivery.

• Must have a two-year technical computer diploma or an equivalent combination of education and experience in an Information Technology Services environment.
• Must have three years’ experience in a comparable position, including:
  • Working in a medium to large sized networked environment.
  • Endpoint management for security compliance.
  • Working with PC hardware and software systems (install, maintain, administer, and configure).
• Experience in the following will be an asset:
  • Familiarity with endpoint management tools like SCCM, Intune.
  • Experience with vulnerability management, MDM/MAM.
  • Networking experience with a good understanding of the TCP/IP suite of protocols.
• Must have demonstrated ability to establish and maintain effective working relationships with other Information Technology Staff, end-user department personnel and outside vendors & consultants.
• Must have the ability to exert moderate physical effort (e.g., lifting computers and related equipment).
• Must have excellent verbal and written communications.
• Must have the ability to work with limited supervision.
• Must have the ability to work in a demanding and frequently stressful environment.
• Must have a valid driver’s license and be able to perform field service calls.
• Must be available to perform after hours call out duties on a scheduled basis.

Affiliation
:
Canadian Union of Public Employees, Local 417
Status
:
Regular Full-time
Remuneration
: $37.83 to $57.40 per hour
Hours of Work
: 75 hours biweekly;
Monday to Friday, some evening and weekend work may be required.