Digital Enablement Specialist

Communities everywhere share the need for clean water. And as they work to meet that need, they’re facing new, more complex challenges every day. Our water professionals collaborate to contribute innovative ideas, guided by scientific rigor and a vision for sustainable growth. Every day, we’re helping communities improve, reuse, and protect our world’s most precious resource.

Join our team to deliver transformational projects that will benefit future generations. Grow with us, H2O+U.

Grow with the best. Join a smart, creative, and inspired team that accomplishes delivery excellence. Bringing together individuals with diverse backgrounds, talents, and expertise, our 30,000 team members in over 400 locations worldwide are vital to making our Company stronger.

We have an exciting opportunity for a Digital Enablement Specialist supporting our Water Business Line Delivery Centers, Water Delivery Discipline Teams, and Delivery Leaders.

This role focuses on enabling practical, secure, and adopted Microsoft 365 and AI‑ enabled solutions that improve workflows, standardize communications, and support delivery excellence.

• AI and Automation Stakeholder Collaboration
  - Partner with stakeholders at varying levels of AI and automation maturity to identify practical business use cases.

• Assess identified use cases for business value, feasibility, adoption readiness, and potential return on effort

• Coordinate across business units to align opportunities, reduce duplication, and promote scalable solutions.

• Collaborate with citizen developers to assess current AI use, identify the tools already in use, and understand solutions currently in development.

• AI Training and Support
  - Deliver online, peer-to-peer, and large-group training and support (lunch and learns, Q&A’s etc).

• Act as the first point of contact for staff questions about AI tools and best practices.

• Develop quick-start guides, internal training materials, best practices, tech tips, and curated prompt libraries tailored to business functions and common scenarios. Maintain an active library of these tools.

• Coordinate with champions to share resources, promote AI and automation, and gather feedback from users.

• Coach users and teams on effective prompt strategies, secure AI use, and methods to improve output quality.

• Development and Deployment
  - Review and evaluate agents from citizen developers for accuracy, business value, benefits, and scalability.

• Design, build, test, and deploy Copilot agents, including in Copilot Studio, to support business workflows, knowledge retrieval, and standardized communications.

• Translate business needs into AI-assisted workflows, prompts, and agent logic.

• Implement automation workflows using Power Platform to support business needs.

• Support cost optimization and analysis for AI and automation tools.

• Apply change management strategies to support adoption, engagement, and sustained use of AI and automation solutions.

• Strong working knowledge of Microsoft Copilot concepts

• Practical use in Power Platform, SharePoint & Teams.

• Working knowledge of AI platforms outside of Copilot

• Hands-on experience building with:
  
  - Copilot Studio (agent creation, workflows, topics, actions, generative answers, knowledge sources)

• Power Platform (Power Automate, Power Apps, Power Bi)

• Strong ability to evaluate and validate AI outputs: accuracy checking, bias/assumption detection, and identifying missing context.

• Strong communication skills, with the ability to adapt to people of different levels of technical maturity

• Able to work independently with professionalism, confidentiality, and adaptability

• Demonstrates initiative and a proactive attitude toward assignments

• Effective team player with experience in collaborative environments

• Detail-oriented with strong communication skills

• Strong analytical and problem-solving abilities

• 5+ years delivering solutions in Microsoft 365 and Power Platform environments, with demonstrated experience applying AI or automation to business workflows.

• 5+ years experience with…