Service Enablement Specialist

Position: Service Enablement Specialist at Finning
Elevate service operations with Finning Canada as a Service Enablement Specialist. This permanent, in-office role focuses on improving processes and analyzing data across multiple locations in Alberta and British Columbia.

In this full-time position, you'll collaborate with branch leaders in Calgary, Edmonton, Red Deer, or Surrey to enhance operational efficiency. Your expertise in service systems will help drive continuous improvement initiatives. You'll analyze data, monitor KPIs, and develop best practices that directly impact customer experience and safety.

Key Responsibilities:

• Support service operations and tool utilization across Canada

• Analyze performance metrics for improvement opportunities

• Develop and maintain process documentation and guides

• Collaborate with leaders to enhance service performance

• Act as a liaison for operational teams and stakeholders

Requirements:

• Strong communication and organizational skills

• Proven analytical and problem-solving abilities

• Experience in process improvement initiatives

• Proficiency in Microsoft Office, especially Excel

• Familiarity with operational systems and metrics

Make a meaningful impact on Finning's service operations by contributing your expertise and insights.
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