Team Leader, Management

Posted Thursday, September 10, 2026 at 8:00 AM

Catholic Social Services is currently recruiting for a contract, full-time (40 hours/week), Team Leader position in our Red Deer Immigration and Settlement Service. Providing excellent client-centered care, you are confident, thoughtful, and motivated to achieve success when supporting others in your community!

This is a temporary contract position.

As a Team Leader at Immigration and Settlement Service, you are to provide leadership, supervision, and support to team members to ensure successful program delivery and outcomes.

• Oversee day-to-day operations of the program to ensure:
  • Comprehensive client service planning and delivery (e.g., preparing shift schedules; ensuring adequate staff coverage; providing direct client service as needed; identifying client/community needs and trends and adjusting programming; accordingly, etc.)
  • Key program outputs and outcomes are met (e.g., supervising client databases and ensuring accuracy and timeliness of client information; collecting and analyzing client quantitative and qualitative data obtained through client satisfaction surveys, workshop evaluations, focus group narratives, etc.)
  • Serious occurrence reports are properly documented and timely submitted to the Program Manager
• Supervise and provide leadership, training, and support to team members
  • Comprehensive on-boarding and training to new staff members (e.g., processes, database training, reporting expectations, overview of ISS programs)
  • Monitoring clients and overall team performance and reporting on key metrics
  • Conducting ongoing case consultations and file reviews/audits
  • Identifying training needs and organizing opportunities for staff professional development
• Facilitating regular coaching conversations with team members
• Evaluating staff performance on an annual basis
• Organizing regular staff meetings and team building activities
• Participate in the recruitment process of new team members
• Prepare and submit relevant reports to the Program Manager in a timely manner
• Develop guidelines and implement procedures for new and existing programs and services
• Develop and maintain relationships with other programs within the Service as well as other organizations and community groups, including mainstream service providers, ethno-cultural organizations and faith groups, community centres, schools, etc
• Represents the Agency in a professional manner at various community groups and committees to promote good public relations at all times
• Perform other related duties as required

• Degree in Human Services, Social Services, Social Work or equivalent.
• 2 years of supervisory experience.
• Experience working with newcomers to Canada is an asset.
• Additional relevant certifications or designations are considered an asset.
• Equivalent combinations of education and experience may be considered.
• Fluency in a language other than English is considered an asset.
• Experience in Resettlement Assistance Program, Reception House, Needs and Assets Assessment and Referral Services, and Information and Orientation Program are considered an asset.
• Police Information Checks, including vulnerable sector searches and Intervention Record Checks, are conditions of employment
• Clear and Current Drivers Abstract
• A vehicle and valid class 5 driver's license – requirement to transport clients in your personal vehicle
• Proof of Vehicle Insurance showing $2 million liability coverage
• Proof of Vehicle Registration for insured vehicle

• The annual salary for this position starts at $68,277.60
  and is based on qualifications and experience.
• We offer flexibility and a supportive working environment.
• Benefits available when eligible.
• Work within a…