Medical Detox Manager

Medical Detox Manager position is a senior leadership role responsible for the overall operation, clinical oversight, quality assurance, and future development of Safe Harbour Society for Health & Housing's 20-bed Medical Detox Unit. The role reports to the Director of Operations and is considered a key leadership position within the organization. The successful candidate will be responsible for ensuring safe, effective, and compliant withdrawal management and stabilization services while supporting staff, maintaining clinical standards, and strengthening the program's impact within the broader recovery system.

Safe Harbour Society for Health & Housing has been serving Central Alberta since 1994, providing support to individuals experiencing homelessness, addiction, mental health challenges, and housing instability. The organization operates an integrated continuum of care that includes medical detox, recovery supports, housing programs, outreach services, diversion initiatives, and stabilization programs. Their model combines Indigenous healing practices and knowledge with Western approaches to healthcare and recovery.

Safe Harbour is also the only White Bison Certified treatment centre in Canada, making Indigenous-informed recovery and cultural safety central to its approach.

The Medical Detox Unit is one of the organization's flagship programs and is recognized as one of Canada's strongest community‑based detox programs. It provides medically supervised withdrawal management and stabilization services while helping clients transition into treatment, recovery programs, housing supports, and other long‑term services.

The Medical Detox Manager is expected to provide visible, hands‑on leadership within a highly dynamic environment. The organization is seeking someone who can continue strengthening operations, improve consistency and accountability, support staff confidence, and help guide the next phase of growth for the detox program. This is not simply an administrative position; it requires balancing clinical operations, staff leadership, crisis response, system coordination, and strategic planning.

The manager will work closely with physicians, nurses, case workers, hospitals, EMS, Recovery Alberta, Indigenous partners, treatment providers, and community organizations to ensure clients receive safe, coordinated care throughout their recovery journey.

The manager oversees all day‑to‑day operations within the Medical Detox Unit. This includes maintaining safe and effective clinical services, ensuring compliance with provincial standards and funding requirements, and supporting high‑quality withdrawal management practices. Responsibilities include overseeing intake procedures, triage, client monitoring, medication coordination, stabilization services, discharge planning, and transitions into treatment or community supports.

The role also supports the effective use of Transitional Stabilization Beds and ensures that trauma‑informed, recovery‑oriented, and culturally safe practices are consistently integrated into service delivery. The manager must be able to respond calmly and effectively to emergencies, crises, and client escalations while maintaining operational stability.

A major focus of the position is leading and supporting multidisciplinary teams. The manager will supervise nursing staff, case workers, supervisors, and frontline employees. They are responsible for creating a workplace culture rooted in professionalism, accountability, collaboration, compassion, and psychological safety.

• Providing coaching and mentorship.
• Supporting professional development.
• Managing performance concerns.
• Recruiting and onboarding new staff.
• Reinforcing expectations around client care, documentation, compliance, and conduct.
• Supporting employees working within high‑pressure, trauma‑informed environments.

The Medical Detox Manager is accountable for ensuring that all clinical documentation and reporting meet professional and regulatory standards. They oversee…