Service Team Member

Store - RED DEER, AB

• Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience.
• Complete truck unloading and merchandise duties throughout the store, including maintaining store recovery standards to deliver our Brand Promises.
• Help customers shop, locate products, and provide them with solutions.
• Provide a fast and friendly checkout experience; execute cash handling to standards.
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with omni‑channel processes, including Buy Online Pickup In Store (BOPIS) and Ship From Store (SFS).
• Participate in the truck unload, stocking, and planogram (POGs) processes.
• Responsible to complete merchandise recovery and maintenance, including the merchandise return/go‑back process and general store recovery to ensure a well‑merchandised and in‑stock store.
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and company programs to ensure compliance with applicable laws and requirements; execute company policies and standards.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other team members.
• Cross‑trained in custom framing selling and production.
• Other duties as assigned.

• Preferred type of experience:
  Retail and/or customer service experience.

• Ability to remain standing for long periods of time.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching.
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
• Some outdoor work may be required if assigned to retrieve shopping carts or while unloading trucks.
• Frame shop contains glass cutter and heat press; work may involve exposure to chemicals.
• Work hours include nights, weekends, and early mornings.
• If you need help performing these essential functions, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.

Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job. Workers must be at least sixteen (16) years of age.

At the Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. We are an Equal Opportunity Employer.

Michaels provides benefits for both full‑time and part‑time team members, including health insurance (medical, dental and vision), paid time off, tuition assistance, generous employee discounts and more.