Franchise Operations Manager Brick

Position: Franchise Operations Manager at The Brick
Location: Ponoka

Elevate store operations with The Brick as a Franchise Operations Manager. Oversee procedures, provide training, and support excellence across franchise locations nationwide.

This managerial position reports directly to the Senior Director of Franchise. You will perform store visits, communicate operational standards, and ensure training for new store owners. By collaborating with franchise managers, you will drive improvements and maintain consistency in performance across all Brick stores.

Key Responsibilities:

• Conduct visits to new and underperforming stores

• Communicate merchandising policies via email or calls

• Provide training on operations and inventory management

• Collaborate with sales audit teams for discrepancy investigations

• Lead operational rollouts to ensure consistency

Requirements:

• High school diploma and 2-3 years of leadership experience

• Proven operations and customer service expertise

• Strong results-driven follow-up and accountability

• Excellent time management and multitasking skills

• Willingness to travel for store visits

Drive excellence in franchise operations while promoting a culture of pride and attention to detail at The Brick.
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