Operations Manager; Ponoka

Overview

Reporting to the Senior Director of Franchise, the Franchise Operations Manager will be responsible for providing Operations and Merchandising support to Brick Franchise stores across the country.

• Perform store visits for new openings, closings, conversions, or underperforming stores.
• Review brick operation and merchandising policies, communicating them to franchise stores via email or conference calls.
• Provide operational training on daily, monthly, and inventory balancing, sales tax and surcharge remittances, expense statements, and PAD notices to new owners during the opening process.
• Act as liaison between Brick corporate and franchise stores; review daily reporting and communicate findings to stores.
• Communicate with stores not meeting minimum standards to drive consistency and performance.
• Support operational improvements through training, leadership, and resolution of balancing or expense statement issues.
• Assist franchise regional managers with operational or merchandising questions.
• Unlink Franchise IST from incoming POs as required.
• Act on franchise IST report weekly to ensure stock ordered is not unfilled by corporate stores.
• Pull Whirlpool invoices from True Commerce weekly and post them to stores in ARUTI.
• Review Franchise zero‑cost report monthly and post as required in ARUTI.
• Review MKS MCR report for MCR entries not properly keyed.
• Send King and State monthly sales by location and MKS MCRs to owners and bookkeepers.
• Reclassify TGW events from the previous month to the appropriate stores or departments.
• Review and post submitted furniture repairs, commission adjustments, and corrections to the folder on the franchise drive.
• Record franchise purchases, returns, credits, repairs, and Whirlpool purchases by location in the YTD worksheet, distributing it to the regional team for review.
• Lead operations roll‑outs and ensure consistency among locations.
• Collaborate with Sales Audit and balancing teams to investigate discrepancies related to refunds or questionable transactions.
• Communicate all DSU nationally.
• Assist in new store openings and store visits, traveling as required.
• Attend corporate operations and regional team conference calls weekly.
• Complete all return/damage credits for each region.
• Support stores that are under‑achieving audit scores.

• Minimum high school diploma and 2‑3 years of leadership experience.
• Proven track record in operations and customer service.
• Full understanding of customer accounts and daily balancing.
• Strong ability to produce results through follow‑up and accountability.
• Desire to promote an extreme level of excellence, pride, and store detail.
• Motivation to lead store owners and management teams.
• Ability to develop staff through coaching, mentoring, and training.
• Excellent time‑management skills and work ethic.
• Capability to work under pressure and handle multiple tasks concurrently.
• Proven ability to manage a wide variety of assignments and competing deadlines.
• Clear communication of company policies, direction, and expectations.
• Willingness to travel.

• Health, Dental, and Paramedical Services for employee and family.
• Competitive remuneration package commensurate with experience.
• Career progression potential with ongoing personal and professional development.
• Employee discounts.
• Dynamic setting to showcase leadership talents.

The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to