Retail Experience Lead at FIKA

Become a pivotal part of FIKA as a Retail Experience Lead, responsible for store operations and team supervision. Deliver exceptional customer service while maintaining high standards in cannabis retail environments.

FIKA is looking for a Retail Experience Lead to oversee daily operations in their Toronto locations. With at least two years in retail, you will use strong customer service skills to train team members, manage cash, and ensure compliance.

Your role will be critical in enhancing the shopping experience and meeting business goals.

Key Responsibilities:

• Open and close the store, managing alarm systems

• Greet customers and model exemplary conduct

• Provide superior product knowledge and relationship building

• Train and onboard staff effectively

• Address customer complaints and escalate when necessary

Requirements:

• Minimum 2 years retail industry experience

• High school diploma or GED required

• Proven customer service skills in retail

• Clear criminal record and cannabis certification required

• Strong organizational and time management abilities

Lead customer-focused service and compliance standards as part of the FIKA retail team.
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