FIKA Retail Experience Lead Role

FIKA is seeking a Retail Experience Lead to manage store operations and enhance customer interactions. Utilize your retail expertise to foster an exceptional shopping experience in our flagship cannabis locations.

As a key part of the FIKA Company, the Retail Experience Lead will oversee operations in Ontario stores. With a focus on maintaining store standards and delivering high-level customer service, you will mentor staff, manage cash, and ensure compliance with policies. Your leadership will directly influence customer satisfaction and sales performance.

Key Responsibilities:

• Manage opening and closing tasks, including alarms

• Model customer service excellence for team members

• Train new employees and support continuous learning

• Resolve customer inquiries and complaints professionally

• Communicate policy changes and promotions to staff

Requirements:

• 2 years of retail experience

• High school diploma or equivalent mandatory

• Strong conflict resolution and troubleshooting skills

• Ability to lift 25 pounds as needed

• Provincial cannabis certification required

Drive FIKA's retail excellence by fostering education and service commitment across the team.
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