Team Lead - Resident Support Worker

PLEASE NOTE:
Only resumes with cover letters will be considered.

The Safe at Home Society is a collaborative organisation dedicated to ending and preventing homelessness in the Yukon. We bring together various stakeholders, including service agencies, government partners, landlords, and those with lived/living experiences of homelessness to facilitate connections between people and the housing supports that they need.

With initiatives like the transformation of a former hotel into supportive housing - now known as The Hearth - we are seeking a compassionate and reliable Team Lead - Resident Support Worker to assist individuals in maintaining stable housing and improving their overall well‑being. This role involves working closely with clients who have been experiencing homelessness, mental health challenges, or other barriers to stable living.

The Team Lead (TL) will mentor teams of 2-4 Residential Support Workers per shift supporting up to 81 program participants within 10-hour shifts in a 27/4 residential setting. The TL’s primary focus is to create a welcoming, non‑judgmental, safe environment that respects dignity and personal choice while ensuring the safety of residents, guests, staff, and the building.

• Provide operational guidance to Resident Support Workers (RSW) as well as Auxiliary‑On‑Call staff members.
• Provide crisis management and intervention by responding to emerging situations through a trauma‑informed lens while providing conflict‑resolution and de‑escalation techniques.
• Build supportive relationships with residents using a housing‑first and harm‑reduction approach.
• Develop trauma‑informed relationships with individuals who may have mental health, physical health, or substance‑use challenges.
• Understand the Program Agreement, program policies, and safety plans.
• Ensure harm‑reduction and overdose‑response protocols are followed.
• Contact emergency responders (RCMP, paramedics, etc.) when needed; must be comfortable taking the lead role when dealing with emergencies and communicating with first responders.
• Maintain building security by organizing, performing, and documenting regularly scheduled walk through's both inside and outside the building.
• Monitor CCTV footage, investigating and managing disturbances according to safety policies and procedures.
• Participate in team meetings and share recommendations based on resident needs.
• Perform other duties as assigned by the Supervisor or Manager.

• Lead in training new staff, operational decision‑making and policy implementation.
• Provide support to staff through debriefing challenging incidents, supportive listening, and lay counselling. Leading your team proactively in this.
• Mandatory participation in team meetings and make recommendations to the Supervisor regarding service delivery gaps reflective of resident support needs.
• Participate in succession planning and adhere to organizational IT and privacy standards and procedures (i.e. storage, records retention, passwords etc).

• Post‑secondary education in social services or a related field, plus at least 2 years of work, volunteer, or lived experience related to homelessness, outreach, housing, or support. Equivalent combinations considered.
• Demonstrated experience facilitating mentorship, staff supervision, and supporting frontline service teams.
• Demonstrated experience exercising independent judgement and leadership abilities, including problem‑solving and sound decision‑making.
• Demonstrated experience with conflict management, crisis prevention, and mediation skills, often in high stakes environments.
• Knowledge of decolonizing, trauma‑informed, and housing‑first approaches.
• Awareness of homelessness, poverty, and the colonial context in the Yukon.
• Familiarity with community resources, First Nations, NGOs, and government services.
• Understanding of Safe at Home’s vision.
• Assets:
  Yukon First Nations 101, Mental Health First Aid, ASIST, Basic Life Support.
• Required (training provided if needed):
  First Aid/CPR/AED, Naloxone, Trauma‑Informed Care, Medication Assist.

• Knowledge of harm‑reduction…