ADS Advisor

Apprenticeship Delivery Services (ADS) Advisor

Job Requisition

Ministry:
Advanced Education

Location:

Red Deer

Full or Part-Time:
Full-time

Hours of Work: 36.25 hours per week

Employment Type:

Permanent

Scope:
Open

Closing Date:
August 4, 2026

Classification:
Administrative Support 4

Salary: $1,918.46 to $2,427.46 bi-weekly ($26.46 - $33.48/hour or $50,071.81 - $63,356.71/year)

The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding and diverse career opportunities. For more information, please visit:  .

As an ADS Advisor, you are the first point of contact for apprentices, employers/sponsors, training providers and the general public with Alberta’s apprenticeship and industry training system. You will guide apprentices through the steps required to register for apprenticeship, including prospective apprentices from outside Alberta. This will involve advising on requirements to progress their apprenticeship including classroom instruction and examinations, on-the-job training, academic training and upgrading, sponsor-employee responsibilities, completion of competency portfolio and journeyperson certification.

You will coach clients on how best to achieve certification in their trade. This is often unique and complex given multiple pathway options available to the client. Advisors must have a strong working knowledge of all application programs that a client could take, including Red Seal, Blue Seal, Qualification and Prior Learning Assessments. You will advise and assess clients’ needs and provide information on matters such as legislation, trade regulations and program policies.

This position is responsible for a substantial portion of program processing and assessment, 1-800 client contact centre information service delivery, in-person client counter support and in office exam delivery. Your communication and computer skills are paramount as you will be administering apprentice files from start (assessing applications) to finish (processing hours for completions) and everything in between (processing life cycle client documents, reviewing classroom instruction and amending programs).

The information and support provided to clients, stakeholders, and Alberta's industry made by this position has a direct impact on the quality and integrity of program delivery, cost of the service provided and overall program delivery success.

Successful candidates must have well-developed organization and time management skills as well as excellent verbal communication skills, preferably in a contact centre or walk-in client service office environment. Candidates must also have the ability to retain and recall high volumes of information quickly in a client service environment.

• Creative Problem Solving:
  Ability to gather information from varied sources, analyze and interpret information to formulate reports and make decisions related to case planning.
• Agility:
  Ability to prioritize competing workload pressures in an effective manner and contribute to the organizational goals.
• Drive for Results:
  Demonstrates ability to gather, integrate and interpret complex information sets and accomplish goals and priorities in order to deliver outcomes consistent with departmental objectives and directives. Excellent analytical, assessment and critical judgement skills.
• Building Collaborative Environments:
  Ability to work cooperatively and collaboratively with a variety of teams within the workplace, community and other Government ministries/agencies to meet client and ministry goals and objectives.
• Developing Networks:
  Ability to interact positively, build relationships and work effectively with others.
• Develop Self and Others:
  Ability to invest in the development of long-term capability of yourself and others.

A 2-year post-secondary Diploma in a related field such as Business or Education plus a minimum of three years of related administrative program delivery experience in a client service focused environment.

• Experience with the use of Microsoft Office…