Program Coordinator

This front-line position delivers and monitors healthy, age-appropriate programming for children and youth in their care/supervision, supporting a strong, healthy agency across the region.

• Creates and delivers programming ensuring activities are safe, fun, age and developmentally appropriate for all clients.
• Monitors and supports positive client behaviors in program to ensure maximum benefit to all participants. Develops a positive rapport with attendees. Actively participates in programs and activities with clients.
• Takes a proactive approach to behaviour management issues.
• Provides thorough program orientation, training and support to clients and their families.
• Provides appropriate ongoing support and follow up to clients and families.
• Delivers the program in a way that maintains consistency with the principles of the Youth HQ agency, National and/ or program standards.

• Accepts referrals to program from potential clients, Child and Family Services Authority, Family School Wellness, and other community agencies.
• Determines potential clients’ needs and suitability to Youth HQ program.
• If appropriate, registers client in program.
• If inappropriate, refers to other community program or agency.
• Monitors and continually assesses client needs and progress goals.
• Completes required case documentation (reports, action plans).

• Explores new initiatives that may enhance the Youth HQ program.
• Provides programming ideas for children and youth, identifying their needs and opportunities, providing feedback on costs and potential benefits.

• Facilitates positive working relationships with all community children, youth and family stakeholders (RCMP, CFSA, Schools, FSW, others).
• Keeps current with community resources, programs and agencies that could potentially assist clients and their families.
• Assists with program promotion as requested and appropriate.
• Assists Volunteer Coordinator in Volunteer recruitment and screening as requested and appropriate.
• Provides appropriate support and supervision to approved program volunteers and practicum students.

• Assists in training and orientation of new staff, volunteers, and practicum students.
• Provides peer input on performance reviews, as requested and appropriate.
• Participates on committees as needed.
• Actively supports other Youth HQ staff, attending Team meetings regularly.
• Supports Youth HQ agency in fundraising, special events, program duties, as requested and appropriate.
• Keeps current with information relating to programs, the agency, and appropriate standards and licensing.
• All Youth HQ staff have a role in marketing. Staff are informed of opportunities and needs across programs and look for ways to connect customers with relevant programs or volunteer roles.
• Ensures that Health and Safety is a daily part of the work routine and issues are addressed promptly. Reports any issues immediately to supervisor.
• Ensures spending is pre-approved and fits within the approved budget/actual expenditures.
• Assists in identifying any potential risks to program people (clients, staff, volunteers), property, finances, goodwill and image; recommends measures to address potential risks to the Team Leader.
• Keep accurate records as assigned (i.e. volunteer hour tracking, child and youth attendance, surveys).
• Ensure the cleanliness and upkeep of the program space and program facility.
• Other duties as assigned.

• Post-secondary diploma or degree in social work, recreation, education, health, or a related field of human services, or a combination of experience in lieu thereof.
• A minimum of one year experience in providing human support services to youth and/or families in culturally sensitive ways.
• Current certificates or training obtained as agreed upon in employment contract.
• Successful completion of agency screening including Criminal and Intervention Record Checks.

• Knowledge of child and/or youth development and issues facing youth and families.
• Knowledge community resources, agencies and services for children, youth, and families.
• Ability to effectively listen and guide others in identifying and solving problems, using resources available to them.
• Ability to communicate both in written form and verbally, to groups and individuals, including using the computer (Word, Outlook, Internet).
• Ability to manage time well within a variety of roles and…