Case Management Counsellor

Catholic Social Services is currently recruiting for a (37.5 hours/week) Case Management Counsellor in Red Deer to join our Immigration team that is fluent in Arabic language.

This is a temporary contract position.

As a Case Management Counsellor, you work directly with new immigrants and refugees supporting a smooth transition into life in Canada. You evaluate client needs and develop service plans. Through your career, you have developed strong interviewing and assessment skills, along with expert knowledge of community resources. As a strong collaborator, you develop partnerships with other service providers, clients and cultural communities to build on the strengths in newly arrived families.

You are a strong team member who can communicate well and collaborate with colleagues to ensure clients' needs are met.

You have the ability to adapt easily to changing conditions and work responsibilities and display a positive attitude. You help newcomers overcome barriers including access to Health Care, Health literacy, transportation to medical appointments and help them navigate the Health system. You will identify resources and will develop and establish a positive relationship with Health Care providers.

• Assess client’s needs and determine the types of services required.
• Develop a service plan according to the assessment; developing goals and setting a time line.
• Respond to the assessed needs by providing services or supported referrals for service to meet critical needs (e.g. shelter, food, finances, health, education, parenting, safety, language) as well as in accessing and navigating mainstream services if necessary, provide clients with practical information and cultural and social orientation to life in Canada; provide or obtain interpretation and translation support as needed.
  • Conduct case management services to ensure that clients' needs are met.
  • Case management often requires direct and prolonged intervention and support with external service providers who are not attuned or trained in working with newcomers and their unique circumstances.
  • Case management involves considerable time and effort advocating, mediating, educating and addressing systemic barriers to meeting newcomer needs.
  • Case management aims to ensure a client builds on their strengths and reduces the likelihood that their challenges will become more complex.
  • Establishing goals with the newcomer client.
  • Jointly developing action plans with the newcomer client.
  • Documenting crisis management situations, resulting activity and results.
  • Tracking referrals to other community-based services and related follow-up.
  • Advocating and assisting clients to navigate government support systems.
  • Recording client notes, tracking efforts and progress.
• Deliver individual, family and/or group orientation sessions on relevant settlement topics: e.g., living and working in Canada.
• Establish networks with other Settlement Counsellors, community groups and centres, faith communities, cultural organizations, schools, day cares, etc.
• Collect client feedback (e.g., distribute surveys, workshop evaluations, etc.) to track outcomes of settlement services.
• Keep accurate and up to date client files.
• Ensure client confidentiality.
• Prepare and submit required reports and statistics.
• Represent the Agency in a professional manner in various community groups and committees to further serve the designated clients, promoting positive public relations at all times.
• Understands funding requirements and expected service targets
• Perform other related duties as assigned

• In addition to English, you are required to be fluent in the Arabic language
• A Degree in Social Work/Human Services or equivalent
• In addition to English, you are…