Salary Range: CA $27.60 To CA $29.00 Hourly
ON CALL COORDINATOR:
Would you like a challenging opportunity, working in a fast paced, team-oriented environment?
The Company:
Parkland CLASS is a dynamic human services organization with more than 600 employees. Based in Red Deer, we provide culturally responsive and community-inclusive supports to children and adults with developmental disabilities throughout Central Alberta.
The Position:
Our Red Deer office is seeking skilled and dedicated Crisis On-Call Coordinators to join our Service Management Team. This rewarding role is ideal for an individual with strong problem-solving abilities, excellent communication skills, and the ability to make sound decisions in a dynamic environment.
The Crisis On-Call Coordinator provides after-hours operational support to ensure the continuity, safety, and quality of services across the organization. Working within established policies, procedures, and escalation processes, the incumbent coordinates and supports responses to a variety of situations that may affect service delivery, including staffing shortages, client medical concerns, workplace incidents, and other operational matters requiring timely attention.
The successful candidates will utilize sound judgment, analytical thinking, and effective decision-making skills to assess situations and determine appropriate courses of action. The Coordinator is supported by and works collaboratively with Program Managers, Coordinators, Supervisors, and other members of the Service Management Team when additional consultation or direction is required.
As a key member of the Service Management Team, the Crisis On-Call Coordinator serves as an important resource for frontline employees, helping to maintain consistent service delivery while fostering a safe and supportive environment for employees and the individuals we support.
Responsibilities include, but are limited to:
- Respond to and manage after-hours operational and client-related emergencies.
- Coordinate staffing coverage and service continuity during employee absences, staffing shortages, and unexpected operational disruptions.
- Provide orientation, guidance, and support to staff assigned to unfamiliar services during after-hours shifts, helping to ensure confidence, safety, and continuity of service delivery.
- Provide leadership, guidance, and crisis support during client medical emergencies, behavioural events, and other urgent situations.
- Assess complex situations, identify appropriate actions, and make timely decisions aligned with agency policies, procedures, collective agreement provisions, and best practices.
- Foster effective communication with staff, leadership, families, emergency responders, and community partners.
- Ensure accurate and timely documentation of incidents, actions taken, and follow-up requirements.
- Escalate critical incidents and emerging risks to the Service Management Team as appropriate.
- Support continuous improvement initiatives related to crisis response, risk management, and service continuity.
- Collect, monitor, and analyze operational data to identify trends and inform service improvements.
- Maintain strict confidentiality while handling sensitive employee and client information.
- Work collaboratively with the Service Management Team to promote consistent, high-quality service delivery across the organization.
Requirements
- Completion of a post-secondary diploma or degree in Human Services, Social Work, Disability Studies, Health Sciences, or a related field. International credentials must be supported by a recognized International Qualifications Assessment (IQA).
- Minimum three years of experience in human services, healthcare, social services, or a related field.
- Experience working in a group care…
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