Shoe Returns Specialist

Red Wing Shoe Company is based in Red Wing, Minnesota, just 40 minutes from St. Paul, where our corporate office sits along the Mississippi River in downtown Red Wing. We are a global company with 2300 employees around the world, but we maintain a close-knit family atmosphere that comes with being a privately-held company. We’re rich in history and tradition, but innovation drives us to deliver best-in-class product solutions and highly rated customer experiences.

Focuson our employees and company culture results in meaningful employee engagement across the organization. Our Guiding Behaviors of Living our Values, Honoring our Brands, Inspiring our People, Centering on our Customers, and Preserving the long term success and legacy of our Company are the foundation on which we build our future.

Our comprehensive benefits package for full-time employees includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life and disability insurance, generous paid time off and holidays, a 401(k) match, employee discounts, and valuable well-being benefits like free EAP services, financial planning assistance, and well-being coaching all designed to support your health and financial security.

The targeted hiring range for this full-time position is $38,800-$50,500 depending on qualifications; however, the expanded salary range provides opportunities for advancement. Our salary ranges are determined by role, level, and job location. Within the range, individual pay is determined by factors including job-related skills, competencies, experience, and relevant education, training or a combination of these things and market demand. Your recruiter can share more about the specific salary range and benefits for your location during the hiring process.

This role is based onsite for daily in-person work. At Red Wing, regardless of working in roles that are fully remote, onsite, or hybrid, what matters most is working together, staying connected, and putting care into everything we do.

GENERAL PURPOSE OF JOB:

The Shoe Returns Specialist oversees the inspection and processing of returned footwear. This role is responsible for assessing defective products, determining appropriate credits, handling non-conforming materials, and ensuring smooth return operations. The ideal candidate will have strong leadership skills, a commitment to quality, and the ability to work efficiently in a fast-paced environment.

ESSENTIAL DUTIES:

• Inspect Defective Products:
  Assess returned shoes for defects, determine credit amounts based on department guidelines, and process non-conforming materials.
• Process Returns:
  Inspect new shoe returns and issue appropriate credits.
• Product Handling:
  Perform touch-ups, cleaning, and re-boxing of returned shoes.
• Logistics Support:
  Unload UPS and mail shipments related to returns.
• Recycling & Disposal:
  Crush and bale cardboard for recycling and disposal.
• Customer Communication:
  Prepare and type "No Credit" letters for returns that do not qualify for credit.
• Issue Identification:
  Identify potential quality issues and communicate them to the Quality Department.
• Software Utilization:
  Maintain knowledge and use of company electronic communication systems.
• Compliance & Standards:
  Uphold company values and maintains quality service by following and enforcing system standards.
• Other Duties:
  Perform additional tasks by management.

PHYSICAL REQUIREMENTS:

• Standing, sitting, climbing, balancing, kneeling, crouching.
• Occasional lifting up to 30 pounds at shoulder level.
• Visual Inspection

REQUIRED EDUCATION AND EXPERIENCE

• High School Diploma or GED
• 2-4 years of related experience

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Customer service-oriented mindset…