Business Account Coordinator

Red Wing Shoe Company is based in Red Wing, Minnesota, just 40 minutes from St. Paul, where our corporate office sits along the Mississippi River in downtown Red Wing. We are a global company with 2300 employees around the world, but we maintain a close-knit family atmosphere that comes with being a privately-held company. We’re rich in history and tradition, but innovation drives us to deliver best-in-class product solutions and highly rated customer experiences.

Focuson our employees and company culture results in meaningful employee engagement across the organization. Our Guiding Behaviors of Living our Values, Honoring our Brands, Inspiring our People, Centering on our Customers, and Preserving the long term success and legacy of our Company are the foundation on which we build our future.

Our comprehensive benefits package for full-time employees includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life and disability insurance, generous paid time off and holidays, a 401(k) match, employee discounts, and valuable well-being benefits like free EAP services, financial planning assistance, and well-being coaching all designed to support your health and financial security.

The targeted hiring range for this full-time position is $38,800 - 50,500 depending on qualifications; however, the expanded salary range provides opportunities for advancement. Our salary ranges are determined by role, level, and job location. Within the range, individual pay is determined by factors including job-related skills, competencies, experience, and relevant education, training or a combination of these things and market demand.

Your recruiter can share more about the specific salary range and benefits for your location during the hiring process.

About the role:

Remote; with infrequent travel to corporate headquarters in Red Wing, MN for “Moments that Matter.” Candidates that reside in the Twin Cities and Greater Minnesota area are preferred. At Red Wing, regardless of working in roles that are fully remote, onsite, or hybrid, what matters most is working together, staying connected, and putting care into everything we do.

In this role, you will deliver remarkable customer service to our Industrial Customers and Retailers who make inquiries about our products and services and/or who participate in the Red Wing for Business Program. You will collaborate with our Industrial Team to assist in account management by coordinating and implementing account and program set up.

Your Essential Duties & Responsibilities in this role:

• Provide our customers with a remarkable customer experience by providing timely, friendly, and knowledgeable service that exceeds their expectations.
• Work directly with the Industrial Team to support our business advantage accounts by assisting them with account set up, program set up, changes to the accounts, investigating and resolving concerns, and communicating to the customer as needed.
• Collaborate with the Industrial Team to ensure a smooth transition while onboarding new accounts.
• Partner with Red Wing for Business on any changes that occur, ensure all systems are consistent and accurate, and investigate and resolve disputes.
• Assist participating retailers with any business advantage account questions.
• Develop and maintain a deep knowledge and expertise of products, pricing and procedures while keeping up to date on relevant industry changes.
• Educate and assist customers about product and services and recommend the appropriate product solution.
• Identify the customers’ needs and be able to provide a solution that fits their needs and their program(s) via phone and email.
• Assist with Ecomm online orders

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