Ravenscar Practice Manager

Due to the retirement, ELM Alliance is seeking to appoint an experienced andhighly motivated Practice Manager for Ravenscar Surgery.

The post holder will provide operational leadership andday-to-day management of the Practice, ensuring the delivery of safe,effective, responsive and well-led primary care services in line with CQCstandards, NHS contractual requirements and ELM GP federations strategic objectives.

The Practice Manager will lead both clinical and non-clinical teams, support service mobilisation and continuous improvement, and ensure high-quality patient-centred care forthe local population. The role benefits from the full support of ELM Alliance central departments including HR, Finance, Governance and IT.

1. Operational Leadership and Service Delivery

2. Patient and Community Services

4. Human Resources and Workforce Management

5. Premises and Facilities Management

6. Information Governance and IT

7. Governance, Compliance and Quality

8. Professional Development

ELM Alliance Ltd was formed by the GP Practices in 2017 andhas approximately 200 people working for us and with us. We deliver NHSservices to the patients of Redcar, Cleveland and Middlesbrough and are wholly owned by the local GP Practices. Our services include primary care general practice, services to care homes and community services.

1. Operational Leadership & Service Delivery

Provide overall operational management of Ravenscar Surgery.

Lead the day-to-day management of clinical andnon-clinical staff.

Support service mobilisation and continuous improvement initiatives.

Ensure delivery of high-quality primary medical services in line with:

NHS Contracts (GMS/PMS/APMS as applicable)

National, Local and Direct Enhanced Services

PCN contractual requirements

Support delivery of vaccination programmes and other national priorities.

Promote a positive, inclusive and high-performing team culture.

2. Patient &Community Services

Manage reception and front-of-house services to ensure excellent patient experience.

Oversee practice communications including patient information,Facebook, website content, booklets and newsletters.

Manage the complaints procedure in line with NHSregulations.

Monitor patient satisfaction and implement improvements.

Work collaboratively with PCN partners, neighbouring practices and stakeholders.

Attend PPG meetings and ensure that it is meaningful toboth the patients and practice staff.

Maintain accurate financial systems and record keeping.

Support payroll processes in collaboration with HR and Finance.

Monitor expenditure to ensure value for money.

Contribute to budget setting and financial planning.

Support reporting requirements to commissioners and stakeholders.

Ensure all enhanced services are claimed and monitor all payments are received.

Oversea PPA claims and payments.

Monitor QOF and ensure that maximum points are attained.

Oversee practice-level financial controls and small business accounts where required.

4. Human Resources& Workforce Management

Provide day-to-day management of all practice staff.

Undertake workforce planning and skill-mix reviews.

Forecast staffing requirements and support recruitment processes.

Ensure completion of appraisals and performance reviews.

Monitor sickness absence in line with company policy.

Support formal HR processes including disciplinaries and grievances in partnership with the HR team.

Identify and facilitate training and development needs.

Promote staff wellbeing and engagement.

Oversee premises maintenance, security and cleaning services.

Ensure compliance with Health & Safety legislation.

Lead risk management processes within the practice.

Manage stock control systems for clinical andnon-clinical supplies.

Oversee equipment lifecycle management and replacement planning.

Lead on premises or equipment upgrade projects as required.

6. Information Governance & IT

Oversee systems for patient records and data integrity.

Ensure compliance with Data Protection legislation andNHS Information Governance standards.

Monitor clinical coding consistency and reporting.

Lead on data security, back-up systems and IT crisis prevention.

Analyse and reconcile GP Links data and produce required reports.

Support digital innovation and system optimisation.

7. Governance,Compliance & Quality

Ensure compliance with CQC standards and regulatory frameworks.

Support audit, evaluation and clinical standard setting.

Maintain awareness of and compliance with practice policies.

Contribute to organisational development and service contract implementation.

Represent the Practice at PCN, ICB and Federation meetings as required.

8. Professional Development

Undertake mandatory and statutory training.

Demonstrate commitment to continuing professional development.

Be willing to work towards relevant qualifications if not currently held.

Contribute to lifelong learning and evidence-based practice.

General Responsibilities

Promote equality, diversity and inclusion.

Maintain effective communication within teams and with patients.

Adhere to all ELM…