IT Support Technician

Location:

Redcar

Contract:

Approximately 6 months

Hours:

40 per week
  
About the Role
We have an excellent opportunity for an IT Support Technician to join a well-established and busy IT function on an approximately 6-month contract, supporting a diverse user base across office and operational environments.
This role will suit an individual with strong 1st Line IT experience who is able to logically troubleshoot issues and provide effective technical support both remotely and onsite. You will play a key role in maintaining IT infrastructure availability, ensuring users receive a high level of service, and supporting the delivery of ongoing IT projects. Working in a fast-paced environment, you will be expected to communicate clearly, prioritise effectively, and work collaboratively with colleagues to resolve incidents.

Key Responsibilities
 
Provide remote and onsite technical support to end users
Log all support tickets accurately, maintaining clear and regular progress updates
Keep end users informed throughout the issue resolution process
Work collaboratively with colleagues on major incident resolution
Create and maintain knowledge base documentation by recording resolutions
Proactively identify potential problems and system issues
Complete daily routine checks to ensure IT infrastructure availability
Provide hardware installation and setup support for users
Administer user accounts within Office 365 and Active Directory
Assist with the implementation and documentation of IT projects
    Requirements
 
Previous experience in a 1st Line IT support, service desk, or customer-facing IT role
Strong hardware and software troubleshooting skills within a Wintel environment
Working knowledge of Microsoft Windows, Active Directory, Office 365 applications, iOS, VPNs, basic networking, and virtual machines

Experience with service, maintenance, and installation of IT equipment
Ability to learn new systems, including legacy platforms
Strong communication skills, with the ability to engage effectively with users at all levels
Ability to work under pressure, manage priorities, and contribute positively as part of a team  
If you're keen to hear more about this IT Support Technician opportunity, please get in touch