Parts Counter

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This range is provided by Crown Motors. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

As a Parts Counter Person at Crown Motors, you will be responsible for assisting customers and service technicians in sourcing, ordering, and purchasing automotive parts and accessories. You will play a key role in ensuring that the dealership’s parts department operates efficiently and delivers excellent customer service. Your ability to identify and locate the correct parts quickly and accurately will contribute to the overall success of the service and sales departments.

• Customer Assistance:
  • Greet customers and service technicians promptly and courteously, offering assistance in locating parts.
  • Identify the correct parts based on customer or technician descriptions, vehicle identification numbers (VIN), or visual inspections.
  • Provide detailed information on parts availability, pricing, and any current promotions.
  • Answer customer inquiries in person, over the phone, and via email, ensuring timely responses to requests.
• Parts Ordering & Inventory Management:
  • Accurately process orders for automotive parts and accessories, ensuring that special order parts are sourced and delivered in a timely manner.
  • Maintain up-to-date knowledge of inventory levels and ensure parts are stocked appropriately.
  • Assist in receiving, storing, and organizing parts as they arrive, ensuring accuracy in parts shipments.
  • Perform regular inventory checks to identify any discrepancies and report findings to the Parts Manager.
• Sales & Upselling:
  • Recommend additional products or accessories to enhance the customer’s vehicle or improve its performance.
  • Promote dealership services and products during customer interactions to help increase sales.
  • Inform customers of special promotions, sales, and manufacturer rebates on parts and accessories.
• Collaboration with Service Department:
  • Work closely with service technicians to ensure they have the correct parts for repairs and maintenance tasks.
  • Ensure parts are readily available for scheduled appointments and communicate any delays or backorders to the service department.
  • Assist service advisors in estimating part costs for customer repairs.
• Administrative Duties:
  • Accurately process all paperwork related to parts orders, invoices, and payments.
  • Maintain detailed and organized records of transactions, returns, and warranties.
  • Use dealership software to manage parts inventory, pricing, and order tracking.

• High school diploma or equivalent; additional automotive training or certifications are a plus.
• Proven experience in an automotive parts department or retail parts environment is preferred.
• Familiarity with automotive parts and their functions.
• Strong customer service and communication skills.
• Ability to use parts catalogs and dealership software (experience with CDK, Reynolds & Reynolds, or similar systems is a plus).
• Attention to detail and the ability to multitask in a fast-paced environment.
• Strong organizational skills with the ability to keep an accurate and efficient parts inventory.
• Valid driver’s license with a clean driving record.

• Ability to lift up to 50 pounds.
• Ability to stand, walk, and move around the parts department for extended periods.
• Comfortable working in a fast-paced dealership environment.

This position requires working in a dealership parts department, which may involve exposure to automotive parts, tools, and equipment. Occasional weekend and evening hours may be required based on the dealership’s schedule.

This position offers an hourly wage, with the potential for bonuses based on parts sales. Benefits may include health insurance, paid time off, 401(k), and employee discounts.

Entry level

Full-time

Sales and Business Development

Motor Vehicle Manufacturing