Service Writer

O2 Employment Services is partnering with a local automotive business to find an experienced Service Writer in Redding, CA. This opportunity is ideal for a knowledgeable, customer-focused professional who can communicate repair needs clearly, assist customers, and keep service transactions organized.

• $24–$32 per hour, depending on experience
• Commission opportunities
• Full Time

• At least 2 years of service writing experience
• Knowledge of automotive repairs and components
• Strong phone, customer service, and interpersonal skills
• Experience closing invoices, handling cash, and processing credit card payments
• Availability to work Saturdays as needed
• Knowledge of oil grades and automotive fluids
• Understanding of tires, tire sizes, and load and speed ratings
• Familiarity with labor time guides and programs such as ALLDATA, Mitchell, MOTOR, and Identifix

• Greet customers, discuss vehicle concerns, and document service requests
• Communicate recommended repairs and maintenance clearly to customers
• Prepare service estimates using labor time guides and automotive repair software
• Coordinate with technicians and provide customers with updates on service progress
  
  Assist customers with questions about oils, fluids, tires, and vehicle components
• Prepare and close invoices, collect payments, and process cash and credit card transactions
• Maintain accurate service records and provide professional customer service throughout the repair process

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

O2 Employment Services is an Equal Employment Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities or sincerely held religious beliefs to perform the essential functions of the position.