Customer Relations Representative - State Farm Agent Team Member

Customer Relations Representative - State Farm Agent Team Member

Full Time, Redding, CA

• Opportunity for advancement
• Paid time off

As a Customer Relations Representative - State Farm Agent Team Member with Scott Schumacher – State Farm Agent, you will generate exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer‑focused, needs‑based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members.
• Proactive in problem‑solving.

• Competitive salary
• Opportunity for advancement
• Paid time off (vacation, personal/sick days)
• Training & development
• Hourly pay plus commission/bonus
• Growth potential/Opportunity for advancement within the office
• Valuable career‑building experience

Compensation: $23.00 – $25.00 per hour

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none.