Call Center

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$16.00/hr - $16.00/hr

As a Customer Relations Associate at Crown Motors, your primary responsibility is to manage incoming calls and set service appointments to provide an efficient, friendly experience for our customers. You will act as the first point of contact for customers, ensuring that their questions are answered and that appointments are scheduled accurately and efficiently. This role requires excellent communication skills, attention to detail, and a focus on customer satisfaction.

• Call Management:
  • Answer incoming calls in a professional and courteous manner, following company phone etiquette.
  • Respond promptly to customer inquiries, providing accurate information about service offerings, appointment availability, and dealership policies.
  • Route calls to the appropriate department or team member if necessary, ensuring that customers reach the right contact.
• Appointment Scheduling:
  • Schedule service appointments based on customer needs, technician availability, and service center capacity.
  • Confirm and follow up on scheduled appointments to reduce no‑shows and ensure customer satisfaction.
  • Accurately record appointment details, customer information, and vehicle specifics in the dealership’s CRM or scheduling software.
• Customer Service Support:
  • Greet customers warmly and provide assistance over the phone to create a welcoming experience.
  • Inform customers of any special promotions, service packages, or maintenance programs available.
  • Address and resolve minor customer concerns, escalating complex issues to the service manager or appropriate team member.
• Data Entry and Record Keeping:
  • Maintain organized and accurate records of customer appointments, including notes on special requirements or requests.
  • Input customer details into the dealership CRM system, ensuring that information is up‑to‑date and accessible.
  • Assist in tracking service department metrics, such as appointment volume and follow‑up success rates.
• Administrative Support:
  • Send appointment reminders and follow‑up messages to customers via phone, email, or text as needed.
  • Assist with coordinating service‑related documentation and providing paperwork to customers as requested.
  • Support the service department with occasional clerical tasks such as filing, scanning, or printing materials.

• High school diploma or equivalent; additional training in customer service or administrative support is a plus.
• Previous experience in customer service, call center, or receptionist roles, ideally in the automotive industry.
• Excellent communication and phone etiquette skills.
• Strong organizational skills with attention to detail.
• Familiarity with CRM or scheduling software (experience with dealership management software is a plus).
• Ability to manage time effectively and prioritize tasks in a fast‑paced environment.
• A positive, friendly attitude and a commitment to providing excellent customer service.

• Ability to sit, use a computer, and talk on the phone for extended periods.
• Occasional light lifting or moving of office supplies (up to 25 pounds).

This is an office‑based role within the dealership. Typical hours align with business operating hours, though occasional evening or weekend shifts may be required based on appointment volume.

This position offers an hourly wage, with potential benefits including health insurance, paid time off, and employee discounts.

Entry level

Full‑time

Other

Motor Vehicle Manufacturing