Patient Care Coordinator

Patient Care Coordinator

Western Dental & Orthodontics

The Patient Care Coordinator (PCC) serves as the key liaison for our patients and ensures a seamless and welcoming experience. In this role, the PCC will greet patients warmly, introduce them to our office, coordinate treatment services, and cultivate lasting relationships. The PCC must possess exceptional communication skills, a genuine passion for outstanding customer service, and a talent for sales.

• Greet and welcome patients in a timely, professional and engaging manner
• Maintain a productive daily schedule and schedule future appointments in coordination with patients and dental staff
• Provide patient consultations and communicate information about recommended treatments, cost of service, insurance coverage and payment options
• Contact patients to follow up on visits and build lasting patient relationships
• Ensure compliance with health, privacy, and safety regulations
• Travel as needed for training and to perform job functions

• Healthcare Benefits (Medical, Dental, Vision)
• Paid time Off
• 401(k)
• Employee Assistance Program

• Minimum of high school diploma or equivalent required
• At least 2 years of customer service, sales, receptionist, or equivalent experience preferably in a healthcare or dental setting
• Experience with dental practice management software such as Denticon/Dentrix preferred
• Excellent communication skills to interact with patients, office staff, and third‑party stakeholders
• Attention to detail in maintaining patient records and managing financial transactions

Associate

Full‑time

Health Care Provider

Wellness and Fitness Services, Medical Practices, and Hospitals and Health Care

Western Dental Services, Inc. and all relevant affiliates are Equal Opportunity Employers.