Student Success Coordinator; PACE, Categorically Funded

OVERVIEW

The Shasta-Tehama-Trinity Joint Community College District (Shasta College) sits at the northern end of the Sacramento Valley, surrounded by mountains to the north, east, and west. The area provides a wide array of outdoor amenities and activities with miles of hiking and biking trails, national parks, two lakes, and the Sacramento River. The main campus is located in the city of Redding, population 90,000.

The area is characterized by excellent schools with high graduation rates, low traffic, and low housing prices (Zillow average $393,000 vs. California state average of $770,000).

The Student Success Coordinator position oversees the day-to-day student success strategies and services designed to improve retention, completion, graduation, and/or transfer rates. Consistent with the Guided Pathways framework, align the college’s structured onboarding, early alert, and retention strategies with interventions and resources to help students enter their educational and career pathway, stay on track, and persist and progress toward completion. With direction from college-wide leadership, faculty, and classified teams, utilize data-tracking systems and student support services and cohorts to drive student success.

Employees in this classification may direct, oversee, coordinate, and review the work of student assistants and other office support staff. This job class provides high‑level office support functions requiring the use of initiative and problem‑solving skills as well as independent judgment in the organization, coordination, and processing of work and information through the assigned office. This job class requires a thorough knowledge of District policies and procedures and excellent communication skills.

PACE (Partners in Access to College Education) department is seeking a Student Success Coordinator to support students with disabilities. This position involves guiding students through the PACE application process, gathering and processing documentation from medical providers, coordinating outreach with high schools and the community, and assisting with the development of processes and database management. This position may require some evening hours and travel off campus.

Range 40 on the current Classified Salary Schedule, 40 hours per week, 12 months per year. Work assignment hours are 8:00 a.m. to 4:30 p.m., Monday through Friday. This is a classified position with a default CalPERS retirement.

Supervisor:
Director of PACE and C2C or designee.

• Serves as campus coordinator and lead resource person for implementing, expanding, maintaining, and tracking success and retention efforts including the college-wide early alert system and related student support services.
• Coordinate and implement business practices, policies, and procedures for faculty and staff on student placement, retention, and the use of an early alert system and associated follow‑up services based on best practices.
• Coordinate day-to-day operations overseeing student onboarding and support including the early alert system and related student support services.
• Under the guidance and support of Information Systems and Technology Support, collaborate with various vendors to research issues and test the functionality of student support systems and support the setup, customization, enhancements, technical troubleshooting, and integration of technology-based student support systems per departmental requests.
• Communicate early alert information to all stakeholders proactively and via multiple modes.
• Apply project management processes to ensure successful project implementation that is on time and within budget, program deliverables are met, and activities are completed.
• Coordinate and serve as a resource for committee meetings, departmental meetings, and training sessions as it pertains to student placement, retention, and early alert systems.
• Organize and facilitate meetings, conferences, and communications between involved systems and partners, including any associated grants and external community partners.
• Train staff and faculty on retention efforts and support services.
• Review all…