Players Club Representative

River Club Full Time Gaming Redding, CA, US

2 days ago Requisition

Salary Range: $16.38 To $24.56 Hourly

JOB TITLE: Player's Club Representative (Must be 21 years of age or older)

DEPARTMENT: Player’s Club

REPORTS TO: Marketing Manager

SALARY: Grade 3

Range Start: $16.38/hourly

Range End: $24.56/hourly

CLASSIFICATION: Non-Exempt

SUPERVISES: None

JOB SUMMARY: This team member promotes River Club membership, opens new accounts, maintains the player-tracking database, and performs various administrative duties associated with the River Club. This team member is a guest service ambassador for the Resort & Casino, delivering the highest level of service to guests by providing up-to-date information about promotions, guest programs, gaming, and other amenities.

The essential duties and responsibilities outlined here are representative of those that must be met by the team member to successfully perform the essential functions of this position, however, are not all inclusive:

• Provides the highest quality guest service and hospitality while performing assigned duties to include, but not limited to, greeting guests, directing guest complaints, and providing information about Resort & Casino programs, services, and amenities.
• Proactively seeks out new business on casino floor, introducing the benefits of and soliciting enrollment for the River Club card program.
• Enrolls guests in the River Club, processes replacement cards, and maintains the player-tracking database by updating guest records as needed and maintaining confidentiality. Gathers email, text, and mail options for all guests that do not have information in an existing account as well as new accounts.
• Maintains up-to-date knowledge of Resort & Casino promotions, including but not limited to, rules and guidelines for participation, locations where guests can enter promotions, promoting guest participation, and providing information accordingly.
• Assists with Resort & Casino promotions and special events as needed, and provides the highest level of guest service while assisting in promotions and special events.
• Assists in the distribution of prizes, promotional items, and awards offered in Resort & Casino promotions.
• Effectively explains complimentary program structures and guest programs, such as free play offers and promotional offers, and advises guests on how to qualify for different levels of services and offers.
• Reviews player account information to address questions regarding account status, tier level, and offer qualifications. Issues complimentary services and/or offers based upon qualified play to eligible guests in accordance with program structures and guidelines.
• Issues gift certificates, event ticket sales, coupons, team member rewards, table games reward coupons, PKMS reprint coupons, etc.
• Maintains a cash drawer for point of sale items, and is responsible for balancing the drawer at the conclusion of a shift.
• Maintains the River Club booth for a premier guest experience, including maintenance of equipment, and performs inventory control of River Club merchandise and supplies.
• Maintains accurate banks and inventory control records.
• Performs clerical duties to include, but not limited to, scanning in documents such as orders, invoices, and packing slips.
• Maintains promotional kiosks, including reprinting receipts and ensuring receipt paper is loaded.
• Responsible for training team members with department practices, responsibilities, and compliance related operations, and maintains training lists as needed.
• Ensures compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS).
• Responsible for working out of…