Receptionist, Healthcare

Description

20-30 hours/week depending on right candidates availability

Wellcare MD is a patient-centered direct-pay medical practice that gives physicians the time they need to truly care for their patients. Our approach allows us to focus on personalized care, meaningful relationships, and helping patients achieve their best possible health.

We're looking for a compassionate, organized, and service-oriented team member to join our growing practice. This role is ideal for someone who enjoys variety in their day and thrives in a collaborative environment. You'll serve as both the welcoming face of our front office and a clinical support partner to our physician.

At Wellcare MD, everyone contributes to creating an exceptional patient experience. If you're someone who enjoys helping others, values teamwork, and takes pride in providing outstanding service, we'd love to meet you.

• Competitive pay
• Medical, Dental, Vision, and Life Insurance
• Paid Vacation and Sick Time
• 401(k) with generous company match
• Supportive, team-oriented work environment
• Opportunity to build meaningful relationships with patients
• Work where quality of care is valued over patient volume

• Welcome patients and visitors with warmth and professionalism
• Answer and triage incoming phone calls
• Schedule appointments and coordinate follow-up visits
• Communicate effectively with patients regarding appointments, services, and questions
• Resolve concerns with empathy and professionalism

• Gather and verify patient information accurately
• Complete insurance verification and related documentation
• Maintain accurate patient records within the EMR
• Coordinate communication with referring or ordering providers as needed
• Support office operations and assist team members as needed

• Escort patients to exam rooms and prepare them for visits
• Obtain vital signs, including blood pressure
• Assist the physician with minor procedures as needed
• Maintain patient privacy and confidentiality at all times

• Prepare and stock exam rooms and office supplies
• Ensure patient and common areas remain clean and welcoming
• Sterilize and sanitize instruments according to office procedures
• Organize patient forms, files, and office materials

• Follow office policies and procedures
• Maintain HIPAA compliance and patient confidentiality
• Collaborate with coworkers to ensure smooth daily operations
• Perform other duties that support excellent patient care

• Positive, patient-focused attitude
• Strong communication and customer service skills
• Ability to multitask and stay organized in a busy environment
• Comfortable working in both administrative and clinical capacities
• Experience in a medical office preferred
• Medical Assistant experience or training preferred
• Familiarity with electronic medical records (EMR) systems a plus

At Wellcare MD, you'll be more than a receptionist or medical assistant. You'll be an important part of a team that is dedicated to providing personalized, high-quality care and creating a positive experience for every patient who walks through our doors.

• 2-3 years experience front office experience in a health care setting

• High School Diploma or equivalent
• Postsecondary nondegree award preferred

• Medical Assistant Certification preferred

• Excellent verbal and written communication skills.
• Knowledge of Microsoft products (Word, Excel, Outlook), Adobe and EMR software.
• Exceptional multitasking and organizational skills
• Able to work effectively with minimal supervision
• Physically able to work seated in front of a computer for long hours at a time