Body Shop Manager

Overview

Gordon Truck Centers, Inc. is now hiring a Body Shop Manager for the Redding, CA Freightliner Northwestlocation.

The Body Shop Manager is responsible for the management, profitability and efficiency of the Body Shop. Areas of responsibility including: cost controls, building vendor/customer sales base, customer satisfaction and problem resolution. Directly leads and coordinates the activities of technicians with a heavy focus on superior customer service, overall department efficiency and profitability.

Gordon Truck Centers, Inc. is the premier Dealership Family in the Pacific Northwest and we build our team with the best employees. The expertise and efficiency of our team delivers first class service to our customers, safely and reliably and we offer a variety of career opportunities across our dealership network. Helping customers satisfy their transportation needs since 1986, Gordon Truck Centers, Inc.

(GTC) is an expanded network of 18 dealerships doing business as Freightliner Northwest, Western Star Northwest, Trailer Craft and Freightliner of Hawaii. As a full-service Freightliner, Western Star, Wilson Trailer dealership family, GTC can sell, finance, insure and service commercial trucks for medium and heavy-duty applications.

GTC offers a competitive salary and benefits including healthcare, 401k with company match, paid time off, and education assistance. Apply Today! We look forward to working with you!

Click to learn more about GTC.

JOB SUMMARY:

• Develop and administer staff training schedules to meet organizational goals.
• Answer technical questions from technicians and give guidance when needed.
• Write estimates/repair orders on damaged vehicles
• Determine schedules, sequences and assignments for work activities, based on work priority, quantity of equipment and skill of personnel. Develop and administer staff training schedules to meet organizational goals and company’s dealer agreement.
• Develop and maintain strong relationships with vendors and insurance representatives; be thoroughly familiar with insurance billing requirements.
• Work closely with the Truck Sales Department regarding delivery timelines and to ensure meeting customer needs.
• Develop, administer and maintain all regulatory and dealership safety standards.
• Inspect and monitor work areas, examine tools and equipment, and provide employee safety training to prevent, detect, and correct unsafe conditions or violations of procedures and safety rules.
• Promote and manage safety within department. Ensure employees, vendors, and customers have a safe work environment. Develop, adhere to and manage all applicable safety policies, procedures and standards. Investigate safety-related accidents and injuries, prepare reports of findings and take corrective measure where needed.
• Maintain exceptional customer satisfaction culture and initiatives, addressing customer complaints as needed.
• Monitor staff work levels and review work performance regularly with employees. Perform annual performance reviews and determine compensation increases.
• Facilitate ongoing meetings with staff; addressing issues related to departmental operations.
• Requisition materials and supplies, such as tools, equipment or replacement parts.
• Develop and maintain departmental budget.
• Analyze departmental profit and loss reports and initiate corrective action as needed to maintain departmental standards.
• Develop shop policies and procedures and communicate with shop personnel to assure compliance.
• Provide regular department updates and requested reports to leadership team.
• Participate in the recruiting process as well as employee new hire and onboarding procedures.
• Maintain a departmental company team attitude with all employees; with a heavy emphasis on service.

JOB REQUIREMENTS

Education: High School GED or equivalent preferred.

Experience: 4 years body shop experience as technician and 2 years of shop foreman or manager experience. Must have strong leadership capabilities and the ability make and maintain a strong team atmosphere that is solely focused on building the business with quality service. Superior customer relations and problem-solving…