Keyholder, Retail

Description

GENERAL SUMMARY
:

Under supervision of the Store Manager, the Keyholder provides secondary support in the operations and activities of the retail store to help ensure maximum revenues and effectiveness.

ESSENTIAL DUTIES & RESPONSIBILITIES
:

Retail Operations
:

• Assists in coordinating the proper processing and separation of incoming donations, outlet merchandise and salvage goods.
• Assists in coordinating used goods processing through the proper application of GISVNN techniques: sorting, preparing, and pricing items for sale.
• Participates in ensuring production goals are met or exceeded on a consistent basis.
• Assists in ensuring maximum sales performance through proper stock rotation, display, signage, and inventory levels.
• Participates in ensuring that store meets or exceeds sales goals on a consistent basis.
• Assists in ensuring that store is presenting quality customer service in a timely and courteous manner to all shoppers, donors and employees.
• Assists in affective store operations by opening or closing assigned store as scheduled.
• Assists in ensuring that proper attention is given to floor appearance, cleanliness, and shopping environment including but not limited to: floor care, fitting room, cash register and customer service areas, aisles, trash cans, lights, restrooms, glass showcases, window ledges and doors.
• Ensures that doors, odor control, cash registers, vending machines, fire extinguishers, and restrooms are in proper working order.
• Assists in maintaining the appearance of building exterior and parking lot, including but not limited to: windows, doors, sidewalks, parking lot lights, dumpster area, landscape, shopping cart retrieval, store entry, and signage.
• Assists in maintaining a clean and orderly store processing area, good housekeeping and work environment.
• Assists in ensuring machinery is in proper working order.

Asset Protection
:

• Assists in keeping premises clean and free of safety hazards.
• Assists in ensuring that safety procedures are understood and followed by all staff and store employees.
• Assists in ensuring all asset protection matters are reported, investigated and corrected in a timely manner.
• Assists in ensuring proper operation of store security including, but not limited to: door locks, alarms, office door, bank deposits, refunds, safe, and incident reports.
• Assists in ensuring proper cash handling, enforcement of cash register procedures and submission of required reports.
• Under supervision of the Store Manager, assists in proper adherence by store staff to Goodwill policies & procedures.
• Other related duties as assigned.

Requirements

QUALIFICATIONS
:

• High School Graduate.
• Sufficient knowledge of bookkeeping and accounting to maintain simple store records.
• Minimum one year experience in retail field.
• Must exhibit a high level of integrity and business ethics.
• Must be 18 years of age or older.
• Ability to communicate read and write effectively in English.
• Ability to perform business arithmetic and associated record keeping, i.e. bank deposits.
• Ability to operate cash register.
• Must meet quantitative and qualitative performance standards as established by the company.
• Must have reliable transportation.
• Must pass drug screening and criminal background check.
• Must not present a direct threat of safety and health to self, others or property.
• No record or disclosure of criminal conviction that indicates a tendency toward theft, violence, dishonesty, deceit, drug use, moral turpitude or predatory behavior in conflict with the functions listed within this job description.
• Must immediately inform Supervisor of any arrests and/or convictions that occur while employed at Goodwill.
• Must provide proof of identification and eligibility to work in the United States.
• Able to perform the duties of the job description with or without reasonable accommodation.

POSITIONS SUPERVISED
:

No Positions Supervised.

POSITION INFORMATION
:

This position is a full-time, non-exempt position eligible for Medical, Dental, Vision, Life Insurance; 403(b) retirement plan;
Paid Holidays, Vacation and Sick Leave.

WORK CONDITIONS/HAZARDS
:

• Limited hazards due to lifting, pulling, and pushing merchandise by self or others.
• Requires a high level of adaptability and flexibility. Work environment usually hectic (fast-paced) with frequent short deadlines and regular instances of critical or unusual situations.
• Field of work includes production area, and store showroom.
• Keyholders are subject to transfer to other locations within the GISVNN system.