Sr. Field Study Test Associate

Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We’d love for you to team up with us to “innovate every day,” put “people first,” and take the “no-shortcuts” approach that has propelled us to become a leader in the diabetes technology industry.

Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We’d love for you to team up with us to “innovate every day,” put “people first,” and take the “no-shortcuts” approach that has propelled us to become a leader in the diabetes technology industry.

Tandem Diabetes Care is proud to manufacture and sell the Tandem Mobi system and t:slim X2 insulin pump with Control-IQ+ technology — an advanced predictive algorithm that automates insulin delivery. But we’re so much more than that. Our company’s human-centered approach to design, development, and support delivers innovative products and services for people who use insulin. Because many of our own team members live with diabetes, or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause.

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The Sr. Field Study Test Associate I supports systems-focused field studies through hands-on testing, technical troubleshooting, and issue investigation. The role helps ensure study readiness, system performance, and successful execution of studies involving connected devices, mobile applications, and software-enabled workflows. Working closely with cross-functional teams, this position supports the validation of integrated product systems in real-world use conditions.

• Performs software and systems testing to validate end-to-end product behavior across devices, mobile applications, and connected system workflows in real-world use conditions.
• Conducts pre-study validation of systems, devices, materials, and workflows, including smoke testing, configuration verification, connectivity validation, and readiness assessments prior to participant use and minimizing study risk.
• Coordinates and executes software and systems-focused study activities throughout the study lifecycle, including study setup, system validation, execution, monitoring, issue investigation, data collection, and study closeout.
• Collects and documents diagnostic information, system logs, and study observations to support issue investigation and resolution.
• Contributes to level-of-effort estimates and planning activities for new study requests.
• Collaborates with Systems Test, Software Engineering, Product, Clinical, Quality, and Project Management teams to troubleshoot issues, support study execution, and achieve study objectives.
• Assists in the development and execution of study protocols that evaluate functionality, usability, performance, and interoperability across hardware, software, mobile, and cloud system interfaces.
• Supports validation of software releases, system updates, and integrated product workflows through structured field and usability testing activities.
• Maintains accurate and complete study documentation, including study plans, test results, issue logs, participant records, and protocol deviations.
• Identifies, investigates, and escalates study-related issues, technical risks, system performance concerns, and protocol deviations; partners with cross-functional teams to support timely resolution.
• Prepares study status updates, reports, and presentations to communicate progress, issues, and key findings to stakeholders.
• Identifies opportunities for process improvements and contributes to the development…