IT Support Technician

In accordance with the non-certified staff collective bargaining agreement.

The IT Support Technician provides essential technical assistance to students, faculty, and administration. This role is responsible for the deployment, maintenance, and troubleshooting of a wide range of hardware and software within a dynamic middle school environment.

• Technical Support:
  Serve as the primary "Help Desk" contact for staff and students; diagnose and resolve hardware, software, and peripheral issues.
• Device Management:
  Install, configure, and upgrade software across macOS, ChromeOS, and iPadOS platforms using MDM (Mobile Device Management) tools.
• Damaged Device Management:
  Assist with invoicing and billing for damaged devices.
• Program Support:
  Provide oversight and technology support for special events through deploying sound systems, microphones, and multiple presentation screens.
• Cyber Security:
  Support school administration and school security officers through use of security cameras and similar softwares for video retention and online activity.
• Hardware Maintenance:
  Unbox, deploy, and repair computers, Chromebooks, interactive displays, projectors, school TV monitors, telephone system, and printers.
• Inventory & Documentation:
  Maintain accurate hardware inventories and document technical procedures, support tickets, and system configurations.
• Procurement Assistance:
  Research hardware/software compatibility and provide data-driven recommendations for future upgrades.
• Vendor Liaison:
  Act as the point of contact for external vendors regarding technical support and hardware repairs.

• Education:
  
  High School Diploma required. Progress toward a Bachelor’s degree or Computer Science certifications is highly preferred.
• Technical Literacy:
  High proficiency with G Suite (Google Workspace), Chromebooks, and Chrome extensions.
• Communication:
  Exceptional interpersonal skills with the ability to collaborate effectively with students and school leadership.
• Logistics:
  Must have reliable transportation and a commitment to ongoing professional development.

• Ability to lift and carry up to 50 pounds.
• Capacity to stand or walk for extended periods.
• Ability to perform physical tasks such as climbing ladders and maneuvering underneath desks to manage cabling and hardware.

Easton, Redding, and Region 9 School Districts are Equal Opportunity Employers committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.