General Manager

Redding Country Club (RCC) in Redding, Connecticut is a member-focused private club seeking a General Manager to lead its next chapter. The Club offers golf, tennis, paddle, a pool, dining and a full calendar of member programming, supported by a dedicated and tenured team. Members and staff take pride in a warm, welcoming culture where people know each other by name.

As a leader the primary job is to inspire greatness in the team by serving as a coach who consistently helps people do great work. The incumbent must be flexible and adaptable tothe changes that rapidly affect this position. The General Manager is the Club's chief operating officer, accountable for financial performance, day-to-day operations, with astrong emphasis on members, membership growth, and staff leadership.

The member experience encompasses golf, food and beverage, pool, tennis, paddle, membership,facilities, and events.

The GM reports to the Board of Managers as a whole and works directly with the Board President, who serves as primary liaison. This is a full-time, on-site position with evening,weekend and holiday availability required.

• Develop and manage the annual operating budget with the Treasurer, Controller and department heads, with full transparency to the Board.
• Maintain and help develop a rolling multi-year capital plan for the golf course,clubhouse, pool and tennis/paddle facilities, and bring funding recommendations tothe Board.
• Oversee golf course maintenance and agronomy budget performance with the Golf Course Superintendent.
• Set and enforce purchasing authority thresholds for management and department heads.
• Build systems of accountability across service, housekeeping, maintenance,internal controls, reporting and communication.
• Lead security, risk management and insurance liaison duties.
• Ensure compliance with food service, health, liquor, employment and safety regulations.
• Develop, implement and maintain internal policies, procedures and controls relating to personnel, finance, treasury, revenue and inventory focusing on accuracy,integrity and accountability.

• Champion a member-first service culture in every department, with attention tomember recognition and preferences.
• Serve as final escalation point for service-standard questions between departments.
• Lead new-member onboarding and long-term retention programming with the Membership Coordinator and Membership Committee.
• Oversee the dining program with the Executive Chef and food and beverage leadership, including service quality and timing.
• Be visible, approachable and engaged with the membership.

• Lead and unify the management team, building on the experience of long-tenured staff.
• Establish core HR policies and processes: job descriptions, performance reviews,discipline, time off, payroll, training and development.
• Hire, coach and evaluate department heads, and keep the organizational chart clear.
• Clearly delegate responsibilities to management and ensure they have authority and resources to succeed.
• Establish and maintain ethical standards and expectations for personnel.

• Present regular operational and financial updates to the Board, and support committees with materials, data and attendance as requested.
• Partner with the Treasurer on budget development and the Controller on financial reporting accuracy.
• Raise emerging risks, capital needs and staffing gaps early, with recommendations.

• At least five years of progressive management experience in a private club, resort,golf or comparable membership-driven hospitality operation.
• Demonstrated…