Secretarial Assistant Job Redditch area,England UK,Administrative/Clerical

Position: Secretarial Assistant 22 hours

Toprovide full secretarial support to the medical secretarial team. To assist theteam with their day to day activities, acting as a focal point between patients, doctors and other medical staff.

The hours must include working on a Monday and a Friday all day.

Main duties of the job

To work under the direction of the secretarial team.
To have knowledge of the dictation service in order to offer support. This may include the typing of letters, reports, patient referrals, minutes, memorandums, etc. in an accurate and quality manner
To offer support to patient queries which could include liaising with other services such as hospitals.
To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure
To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries
To assist with the gathering of statistics and information when required
To provide cover for members of the secretarial team during periods of sickness and annual leave
To receive and despatch mail and maintain a pending system.
Liaise between doctors and patients, answer patient queries
Liaise with other healthcare professionals
Work through task lists as appropriate
To undertake any other reasonable duties within the skills of the post holder as required by the practice.
To book E-referral appointments for patients.
Oversee worklists on the ERS system
Assist the EZ Doc team with completion of tasks.

About us

We are a vibrant, family-friendly, supportive team.

We have 17,500 patients, 7 partners and 3salaried doctors, plus a full primary health care team.

Training will be given for the role though experience is preferred.

Job responsibilities

Job Summary:

To provide full secretarial support to the medical secretarial team. To assist the team with their day to day activities, acting as a focal point between patients, doctors and other medical staff.

22 hours per week - must include all day Monday and Friday. Remaining hours to be done on a Tues and/or Weds. Monday and Friday are definitely required.

Job Responsibilities:

To work under the direction of the secretarial team.
To have knowledge of the dictation service in order to offer support. This may include the typing of letters, reports, patient referrals, minutes, memorandums, etc. in an accurate and quality manner
To offer support to patient queries which could include liaising with other services such as hospitals.
To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure
To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries
To assist with the gathering of statistics and information when required
To provide cover for members of the secretarial team during periods of sickness and annual leave
To receive and despatch mail and maintain a pending system.
Liaise between doctors and patients, answer patient queries
Liaise with other healthcare professionals
Work through task lists as appropriate
To undertake any other reasonable duties within the skills of the post holder as required by the practice.
To book E-referral appointments for patients.
Oversee worklists on the ERS system
Assist the EZ Doc team with completion of tasks.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other…